Continuity and Lifecycle Services Lead

The role requires an experienced ITSM professional with a strategic mindset to support the Service Transition Lead and assist in the establishment of a mature Lifecycle Services practice. The role is responsible for leading Subject Matter Experts under an experienced leader to facilitate operational outcomes and alignment with SIAM processes.

Primary Responsibilities

• Management of the teams to ensure the agreed goals and deliverables are achieved to meet key performance indicators
• Assist in the coaching and development of a mature Service Management team to facilitate ‘as a service’ delivery methodologies
• Provide Professional Development support and drive SME capability skill uplifts
• Provide thought leadership and tactical direction in relation to ITSM capability needs specifically relating to:
  • Lifecycle Services including decommissioning
  • Release and Deployment Management including Risk Management
  • Transition Planning and Support as Operations
  • Continuity and Disaster Recovery
• Create, Update and Manage instructional artefacts relating to:
  • Continuity Management
  • Disaster Recovery Management
  • Release and Deployment Management
  • Transition Planning and Support

About You and What You’ll Bring

Required

• A proven ability as a team or operational leader in an enterprise environment
• A strong ability to work autonomously or with limited guidance towards defined outcomes
• Experience working with/within Operational teams to transition capabilities into service
• Proven problem-solving skills
• Exception analytical skills with attention to detail
• Demonstrated experience with uplifting or maturing ITSM process teams
• Highly experienced and ideally qualified in Service Management frameworks (ITIL) and their practical implementation

Desirable (not essential)

• Understanding of ITSM Operations and Engineering
• Good Industry awareness and understanding of Enterprise IT Technologies Infrastructures and their lifecycles
• Understanding of Project Management and/or Business Development
• Understanding of ServiceNow CRM tool

This role does require the successful applicant to be an Australian Citizen and hold or be able to attain a minimum Defence NV-1 security clearance .

What you'll love At Leidos, you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. 

As a business we are focusing on setting people up for growth and success, so individuals can develop specialist skills and make significant contributions whilst broadening their experience within the cyber security field.  If this sounds like you and you have the right attitude coupled with the willingness to challenge yourself and want to be in a team delivering security capability for government – apply today.

We embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.