About Earnin:
As one of the first pioneers of earned wage access, our passion at Earnin is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to $10 billion in earnings.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.
Position Summary:
Content Specialist at Earnin is an expert on Earnin’s product and policies, including all customer-facing content. You are an excellent writer who can write in a certain tone for the right situations, while maintaining Earnin’s voice and legal guidelines in partnership with the Compliance and Legal teams. You are a team player, an effective communicator, an independent worker, and an innovator. You possess Earnin’s values; Thinking Like an Owner, Speed, Impact, Outstanding People, Curious Truth Seeking, Multi-Level Thinking.
Reporting to the Head of Education and Quality, you’ll partner with our department managers to develop content that will support our internal employees and customers in our Earnin community. You possess Earnin’s values; Thinking Like an Owner, Speed, Impact, Outstanding People, Curious Truth Seeking, Multi-Level Thinking. If you are an experienced content developer, and you’re a passionate writer, we want to hear from you!
This is a remote position.
What You'll Do:
- Develop a full understanding of Earnin’s content library and keep it up-to-date, easy-to-read, and in line with the Earnin voice and tone
- Create and edit new help center articles, email templates, and relevant content
- Write, rewrite, and edit content that engages and informs readers while meeting our internal editorial standards for readability
- Keep the content tracking system accurate and current
- Work with Operations, Product, Engineering, and relevant stakeholders to update policies, articles, and email templates
- Build productive internal/external working relationships to resolve mutual problems through collaboration
- Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Exercises judgment within defined procedures and practices to determine appropriate action
What We're Looking For:
- 3+ years of content specialist experience
- Deep passion for creating delightful and simple customer experiences through the written word
- Superb technical writing, editing, and project management skills
- Strong organizational skills - you can maintain systems to manage content across many geographies and teams
- Bachelor’s degree required
At Earnin, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. Earnin does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Earnin is an E-Verify participant.
Earnin does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
#LI-Remote
