Content Supervisor

Role Summary:

Responsible for various day-to-day operations management tasks including training and coordination of team members responsible for customer data cleansing engagements, primarily supporting data quality initiatives to drive accuracy, consistency, and completeness of enriched data through management and maintenance of catalog information as well as supervise and oversee daily production of the clinical data specialist sub-team. This position will be based at GHX India and report to the Manager – Product Ops.

 Required Skills

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Strong analytical and problem-solving skills
• Strong customer service & communication skills
• Project management skills a plus
• Ability to work autonomously.
• Strong attention to detail and bias for action
• Clear and effective verbal and written communication
• Create outlines of new projects, SOPs, and process documentation
• Strong accountability and integrity to do the job well and within assigned timelines.
• Ability to train new hires and support them thru the learning curve and early performance.
• Experienced in handling a team of specialists, monitor their delivery and mentor employees to grow in the organization.
• Ability to identify and solve internal and customer problems and increase customer efficiency and product value.
• Ability to analyze data, create reports, and generate insights, provide action plan to save effort and time via scalable/short term improvement or automation.

 Roles & Responsibilities

• Oversees data quality of all transactional data elements and performs ad hoc queries on multiple large data sets to identify data issues and initiate corrective action. 
• Collaborate with local and US-based stakeholders to increase understanding of the product & process.

• Monitor the predetermined quality metrics implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Analyze data, create performance reports, and generate insights for performance improvement.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to team members for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.

 Education and Experience:

• College or University degree or equivalent work experience in Information Systems or a healthcare-related discipline
• Minimum 4+ years of experience in operations management, leading a team of 10+ FTEs with a good background in Data Quality Assurance in healthcare of medical domain