AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Content Operations Specialist will work with the Knowledge Manager to support organizational initiatives around content and knowledge management across platforms. This individual will play a pivotal role in managing and maintaining the content lifecycle, supporting content governance, and facilitating efficient documentation processes. The ideal candidate will have strong technical skills around content platforms, best practices, particularly in SharePoint administration, content tagging, and automation tools like PowerAutomate.
Key Responsibilities
Content Management & Governance
o Review and tag content to ensure proper categorization, compliance, and accessibility in accordance with organizational standards.
Automation & Operational Support
o Develop and maintain PowerAutomate workflows to streamline and automate content governance processes, such as content approvals, reviews, and versioning.
o Implement automation solutions to support content lifecycle management and improve operational efficiency.
SharePoint Administration
o Administer and maintain SharePoint sites, ensuring optimal configuration and organization of content.
o Manage SharePoint permissions and access controls to ensure appropriate security and collaboration settings
o Troubleshoot SharePoint site issues and provide user support as needed
Skills Required
Bachelor’s degree in computer science; Master’s in Business Administrator (preferred)
7+ years of experience with Content and Knowledge management
Experience administering with Intranet & SharePoint platforms
Experience in building automated workflows using PowerAutomate
Experience with content governance frameworks and compliance regulations.
A background in IT support or administration is a plus.
Experience tagging, classifying and categorizing content
Knowledge management / Content management experience in the IT services industry is preferred.
Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience
Effective interpersonal skills particularly through listening, judgment, critical thinking, and information management
Proven leadership capability and effectiveness, working well with cross-functional teams to accomplish goals
Experience working in a fast-paced and constantly evolving environment juggling
Demonstrated ability to analyze data and conduct primary research
Ability to multitask and be adaptable in a fast-changing environment, juggling multiple priorities.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
