Content Manager (CMS)

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

With the Greek office being one of the largest, hosting around 580 employees working from the center of Athens for the rest of the world.

Join us and start as Content Manager (CMS) in the Customer Experience within Customer Services!

Position Summary

We are looking for a Content Manager to join our Localization & Content team and help us manage our brand-new CMS.

In this position, you will directly report to Localization & Content Lead, collaborate with internal and external stakeholders, and be an expert in our Content Management (CMS), creating user guides, conducting trainings, as well as collaborating with developers and internal IT employees to ensure the system is set to match the organization's goals. You'll also keep everything up-to-date and accurate.

If you are super organized, love content creation and new technologies (such as CHATGPT), and have a tracking notebook for everything, you are some steps closer to getting this position!

The Localization & Content team is part of the Customer Experience department and owns customers’ Digital Communication channels and Branding. By streamlining the processes for our websites, app, and digital campaigns, we focus on incrementality through local and effective content experience for Etraveli Group’s millions of customers.

The position will be based at our Athens office.

Responsibilities:

• Manage our business CMS, working with developers and editors to ensure it meets your organization's demands
• Manage the content team members and run content audits to detect inconsistencies and redundancies in our sites
• Develop and implement content schedules for people to produce or update materials in the different channels we operate
• Create site maps, visualizations, or wireframes to help peers understand the structure and function of the site
• Organize the structure of the CMS such as folders, templates, images, etc
• Manage and edit web copy in different languages provided by our copywriters and translation agency
• Being the SPOC (single point of contact) for different stakeholders negotiating deliverables, deadlines, and policies
• Provide business requirements to the software development team in order to develop relevant automation
• Stakeholdership towards product and IT for development

Requirements

• 3+ years of experience in a similar role using CMS and multi-channel communication in a marketing or communications field
• Familiarity with data-driven communication flows and digital mapping platforms

• SEO knowledge/keyword research
• Experience in coaching or/and people management

• Fluency in English. Any additional language will be considered an asset. Excellent communication skills & ability to build relationships

• Organized, with the ability to work on multiple projects at once and strategic, prioritize things and able to oversee large projects and coordinate the work of others

• Good writer and editor, with good spelling and grammar and the ability to adapt to our brands

• Understanding of HTML, CSS, JavaScript, Digital Asset Management (DAM) and other web technologies is a plus but not required

Nice to be

• Ready to talk to different people across the organization
• The person who always asks why things are the way they are and how about improving them
• Self-driven with strong organizational skills and the ability to take initiatives
• Analytical and detail-oriented skills using Excel, Google Analytics, and others

Benefits

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.