About the Role:
Want an opportunity to shape Content Design Operations from the ground up? We're super excited to be looking for a Content Design Operations Manager on a 12 month Fixed-Term Contract, to enable our team to execute our product content strategy with impact and efficiency.
Key Responsibilities:
Reporting into the Head of Content Design, you’ll provide the tools and processes necessary to enable our content design team to deliver and scale the impact of the craft across the organisation.
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Partner closely with the Content Design Team: Collaborate with the team to understand their needs and challenges.
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Planning: Develop and track plans to support content design initiatives and deliverables.
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Optimise processes: Streamline workflows to enhance efficiency and productivity.
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Knowledge and governance: Establish and maintain best practices and guidelines for content design.
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Measurement and impact: Track and report on the effectiveness of content design efforts and support the team to measure content performance.
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Platform and tools: Identify and implement the right tools to support the team’s work.
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Improve ways of working: Continuously refine processes to ensure the team operates at its best.
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Oversee our ‘content design toolbox’: Help create, manage and update the resources and tools used by the content design team.
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Create community: Foster a collaborative and supportive environment within the content design team.
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Manage third party agency relationships and projects: Fostering smooth collaboration, ensuring quality and keeping projects on track.
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Mature our content design practice: Drive the evolution of our content design capabilities to meet future needs.
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Manage content design production on our design system: Keep Backpack up to date with agreed changes, help fill gaps and manage new additions.
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Training and learning: Supporting the continual upskilling and development of the team.
Key Skills:
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Design operations experience: Worked in or closely with Content or Product Design.
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Advocation: Experience elevating design standards, delivery and maturity.
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Strong stakeholder management: Experience working with, managing and influencing a wide group of stakeholders.
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Resourceful: Able to find creative solutions to challenges.
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Loves planning, adding process, and structure: Enjoys organising and optimising workflows to achieve goals efficiently.
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Template creation: Experience creating assets to enable design teams to work efficiently.
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Measures success: Experience measuring success and optimising processes to improve metrics.
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Pragmatic: You thrive in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration.
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Tools: Ideally proficient in Figma, Miro, Jira and Confluence.
Following extensive surveys and workshops around our teams needs and preferences, we’ve returned to our offices in a hybrid working pattern: typically that looks like two days in the office, flexible to an individual’s need. As such, this role would be a great fit for someone who lives within commuting distance of one of our Scotland or Barcelona offices.
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