The content design manager will manage a team of content designers, guiding them to have maximum impact in the projects they are involved in. In addition, the manager will also be the guardian of the product narrative and align with other stakeholders from e.g. product marketing to ensure a consistent user experience across the entire user journey. The manager will ensure that the team effectively uses analytics to measure the impact of content on user behaviour and conversion rates.
Key Responsibilities:
Oversee and mentor a team of content designers across the Docplanner product suite, empowering them to create impactful, user-centered content. Support their career growth with regular check-ins and performance reviews, and actively contribute to team expansion through recruiting and onboarding new talent.
Define the content design strategy and initiate discipline-related projects and initiatives, such as content audits, pattern definition, content operations, content governance,...
Lead strategic content design projects by defining tasks, allocating resources, and following up on progress.
Foster collaboration with cross-functional teams, including Product, Design, Marketing and Customer Success.
Analyze user data to identify gaps in education and engagement, adjusting strategies accordingly.
Manage content flows in partnership with the Customer Marketing team to ensure consistency across all user touch points.
Oversee the development of in-product communications and content that drives onboarding, feature adoption and user engagement.
7 years of experience in UX writing, content design or other product content roles in a fast-paced environment.
At least 2 years of experience in managing and mentoring a team.
Proven track record of leading and delivering impactful content design projects in complex, consumer-facing international businesses, solving difficult product challenges across multiple platforms, services, and use cases.
Empathetic leader who challenges directly and cares personally.
Exceptional communication and cross-functional collaboration abilities.
Clear and transparent communicator who keeps things simple and focuses on outcomes and results.
Strong analytical skills and a data-driven mindset, with proficiency in analytics and product adoption tools.
Bonus points if you have experience in content marketing, product marketing, or related fields, ideally within a PLG SaaS environment.
Share options plan after 6 months of working with us.
True flexibility and work-life balance
Remote or hybrid work model with or hub in Warsaw;
Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
20/26 days of paid time off (depending on your contract);
Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).
Health comes first
Private healthcare plan with Signal Iduna for you and subsidized for your family.
Multisport card co-financing for you to have access to sports facilities across Poland.
Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
Keep growing with us
Free English classes.
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
