Poka, an IFS company, is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. We’re looking to add a knowledgeable Application Consultant to our expanding clients onboarding team. Under the leadership of the Director of Professional Services, the client training consultant will act as an expert of the tool, onboard and help new clients in their journey with Poka.
If you have a background in manufacturing, experience in previous roles like continuous Improvement, maintenance manager, production supervisor or project manager and you’re passionate about the success of customers, this is the place for you.
What you’ll be responsible for:
- Support content preparation tasks in a Poka instance prior to a client implementation
- Digitize customer forms within Poka
- Create work instructions and skills in Poka from customer-supplied information and video/photos that may require editing
- Support implementation for a client and the development of written guidelines for a successful factory deployment of a use case requiring content creation in Poka
- Create dashboards for the advanced analytics feature to help customers visualize and analyze their data
- Enhance existing content creation training materials and develop new ones as needed
What you bring to the table:
- 1+ years of experience in a role within manufacturing with knowledge in continuous improvement, maintenance, quality, production supervision, or project management
- Experience in manufacturing industries such as automotive, food and beverage, metalworking, plastics and rubber, wood and paper or construction materials
- Experience in creating standard operating procedure for manufacturing industries
- Experience with PowerBI or another analytics
- Understanding of lean manufacturing principles and KPIs and Knowledge of Continuous Improvement and TPM tools is an asset
- Fluent in English, written and verbal communication skills
- Ability to follow established standards and processes
- Adaptability to a changing environment and strong ability to work independently.
