The Content Business Engagement Manager at Gracenote is responsible for ensuring customers get the content they need. They work with various teams to gather requirements, communicate those needs to the content creators, and make sure everything is delivered on time and budget. They also monitor content performance, address any issues, and contribute to improving content delivery processes.
Job Purpose
- Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for assigned customers or products
- Assist in formation of global workflow processes and best practices
- Support Pre-Sales as partner with Sales and Customer Experience, providing consultation and recommendations that optimize revenue and operational efficiency
- Receive requirements and work with Content operations leads to translate into:
- ○ Cost and/or resource estimates
- ○ Actionable work plans
- Ensure that any additional staff, licensed data, or any incremental costs required to meet new customer or Product needs are fully funded
- Help manage Content projects and initiatives and provide status to requestors
- Maintain and publish activity and status related to active Content Projects
- Ensure designated top accounts and/or SLAs in market have up-to-date health reports and monitor for compliance
- ○ Follow and assist on plans for any coverage gaps
- Maintain and monitor reports and presentations representing general Content coverage and capability
- Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings
- Lead new SLA and RFP projects in market for Content
- Expected to attend company and client events, as required
REQUIREMENTS/QUALIFICATIONS
- Successful experience in onboarding customers with products and services, preferably for Video, Music or Sports implementations.
- A minimum of 3 years of experience in Project Management
- Bachelor’s degree in Business, Communications or related field is required
- A minimum of 3 - 5 years of experience with Video, Music and/or Sports data products or services required
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