Contact Center Supervisor - Interpretation Services

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Interpretation Services team. This role is crucial in ensuring that our interpretation services meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.

The Contact Center Supervisor will be responsible for overseeing the day-to-day operations of our interpretation call center, managing a diverse team of interpreters, and ensuring that all interactions are handled with professionalism and accuracy. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.

Requirements

• High school diploma or equivalent; Bachelor's degree in a related field preferred
• Minimum of 2 years experience in a contact center services role
• At least 1 year of supervisory or team leader experience
• Fluency in at least two languages (including English) required
• Strong leadership and motivational skills
• Excellent communication and interpersonal skills
• Knowledge of interpretation services and relevant industry standards perferred
• Ability to manage escalated issues with professionalism
• Proficiency in Microsoft Office Suite and experience with contact center software

Benefits

• All legal benefits
• Medical Insurance (Gastos Medicos Mayores)
• Life Insurance
• Savings fund
• Paid Training