Consumer Trust & Enablement

Locations: Colombia (Hybrid)

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible. 

Business messaging is a rapidly growing industry. Telesign's APIs connect some of the world's largest brands with their consumers to deploy rapid and critical communication. The reliability of our messaging platform serves as a foundation for our customers' mobile communication and operations. Our role in Messaging Operations is proactively looking at worldwide messaging patterns, defining the optimal configuration per customer, and monitoring message delivery rates and general connectivity performance across our many messaging paths. 

About the Role 

As Consumer Trust & Enablement Associate at Telesign, you will become an expert in global messaging requirements, including sender ID registration, compliance, emerging trends, and omnichannel agent registration. The Business Enablement team is critical in supporting Telesign's communications business. While the primary focus for this role will be assisting with recurring operational work and minimal customer interactions, this person will also have stretch opportunities to assist with key initiatives and projects related to process improvements, automation, communication operations, and product design. 

The ideal candidate must be able to connect the dots across disparate data points, troubleshoot, investigate, and use judgment while providing real-time support, detailed guidance, and recommendations to support our customer's sender ID configuration needs. You will work cross-functionally with various teams, including Carrier Partnerships, Service Quality, Technical Routing, and Customer Success. You will work with an experienced international team dedicated to improving messaging performance and profiling our underlying interconnectivity based on quality vs. cost. 
  

Key Responsibilities 

• Procuring, configuring, quality testing, and releasing global Sender IDs to customers. 

• Be an expert in global messaging requirements. 

• Proactively seek market information regarding upcoming regulatory changes for SMS and omnichannel messaging. 

• Reviewing Sender ID submissions from customers, ensuring the completeness of the application, and communicating with customers if gaps in the requirements are identified. 

• Perform ongoing analysis of new and existing customer SMS use cases and message content to ensure compliance with acceptable use and country-specific messaging requirements. 

• Create and maintain documentation related to procedures for testing, troubleshooting, configuring, and whitelisting global Sender IDs. 

• Work with Telesign's Carrier Partnerships Team as a messaging compliance liaison between Telesign and our global SMS providers. 

• Practice continuous improvement as we iterate on existing processes supporting global Sender ID submissions, extending to manual and automated improvements. 

• Create and maintain customer-facing documentation focused on global SMS requirements and country-specific requirements. 

• Work cross-functionally with Product Marketing to ensure customer-facing documentation is released over the proper channels with a tone consistent with our brand. 

• Contribute to the ongoing maintenance of the Business Enablement team wiki. 

• Identify and define requirements for technical tools and solutions that support increased efficiency, visibility, and overall improvements. Continually communicate the details and status of these projects within your team and across applicable business units. 

• Closely follow the status of Sender ID submissions to ensure a smooth launch. 

• Create and manage a detailed matrix of all Telesign short codes, services, and programs. 

• Continually monitor and confirm all message content complies with the latest carrier and Telesign guidelines. Escalate content concerns to management on a case-by-case basis. 

Essential Requirements 

• Bachelor's Degree. 

• 1+ years of experience in the messaging industry, focusing on integrating technology with Business Enablement, Carrier Relations, or messaging processes. 

• Working knowledge of Salesforce, Confluence, and Jira. 

• Detail-oriented with excellent organizational skills and comfort with ambiguity. 

• Exceptional oral and written communication skills, with an ability to be understood effectively by business leaders, customers, product managers, and engineers. 
• Fluency in English is a must

Preferred Qualifications 

• Technical savvy and experience with APIs are a plus. 

• Experience with technology configuration management and logical exercises preferred. 

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

NOTICE TO ALL POTENTIAL JOB CANDIDATES
We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com.
Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company.
If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below:

http://www.ic3.gov/default.aspx