Consumer Services Manager

Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines, manages the customer contact and document processing required to maintain credit databases.

Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives, manages the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.

Manages operations to update and maintain the consumer credit profile database, produces reports and provides methods for user access to information in the resolution of consumer disputes, monitors, and maintains database integrity

• BA/BS or equivalent experience.
• 4-7 years functional experience.
• 3-5 years’ managerial experience.
• Strong knowledge of Experian products and services.
• Strong knowledge of web-based and software systems.
• Strong knowledge of PC desktop applications.
• Strong knowledge of client contracts and contract law.
• Good knowledge of finance and accounting practices with strong knowledge
• Credit and collections activities.
• Strong oral and written communication skills.
• Strong organizational and work prioritization skills.
• Strong leadership skills.
• Strong knowledge of call center operations.
• Strong knowledge of federal and state regulations regarding credit reporting.
• Strong knowledge of control principals and internal auditing methods and
• procedures.
• Strong knowledge of data processing systems.
• Strong problem solving and analytical skills.
• Strong project management skills.
• Strong knowledge of Experian products and services

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process

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