About the Role:
We are currently seeking a Consumer Researcher to join our growing Research team here at Skyscanner.
Our team’s mission is to enable all teams at Skyscanner to better understand travellers in order to shape products, marketing and services travellers love. You will work within a friendly, collaborative and dynamic environment where you will have a chance to develop your skills on a variety of projects with the support and guidance of senior leadership. You will work alongside senior stakeholders in the business to scope and deliver robust strategic and tactical insight that informs meaningful improvement to our strategies, marketing and brand messaging.
It’s a fantastic time to join a growing and ambitious team and help shape the future of travel and help travellers discover the world for generations to come!
Your Responsibilities:
- Support the research team by reporting on data, creating compelling data visualisations, writing surveys for quantitative research and discussion guides for qualitative research and analysing findings.
- Be responsible for regular reporting of key business metrics including data from our brand tracker e.g. awareness, consideration, preference of Skyscanner and our competitive set.
- Collaborate with team members across disciplines such as Brand, Product Marketing, Comms, Strategy.
- Champion the voice of the traveller, obsessing over the relevant metrics, removing blockers and learning from failures.
- Partner with other Research and Analytics colleagues to connect the dots in our traveller understanding and performance measurement.
Your Skills:
- You have experience conducting research in a hands-on manner (e.g. survey writing, data analysis, moderation, etc.).
- You are highly proficient in Powerpoint and Excel.
- You are a team player and enjoy collaborating with colleagues across multiple disciplines.
- You have excellent communication skills.
- You relish working in a fast-paced environment.
- You are data-driven and strategic, always connecting the what and the why.
Bonus points for:
- Breadth of research method expertise, especially within quantitative methods.
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Knowledge of self-serve survey platforms like Qualtrics, statistics software like Q, R, SPSS and/or data analytics tools like Tableau.
- Experience working at a research agency.
- Experience in e-commerce / travel / tech.
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B2B research experience.
What You Can Expect:
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A supportive, trusting and open working environment - we’re in this together.
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A place where your research will be valued and utilised to improve our user experience – being traveller-centric is part of our DNA and there is a real thirst for user insight internally.
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An environment of continuous improvement where we optimise for impact and velocity – we love new perspectives and challenges and we’re constantly experimenting and optimising solutions.
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The opportunity to work alongside and learn from other talented Researchers, try new things, have impact and grow your career.
Following extensive surveys and workshops around our teams needs and preferences, we’ve returned to our offices in a hybrid working pattern: typically that looks like two days in the office, flexible to an individual’s need. As such, this role would be a great fit for someone who lives within commuting distance of one of our UK offices and eligible to work in the UK.
#LI-SM2
#LI-Hybrid
