#shapeyourcareer
Foodspring is looking for a Consumer & Customer Service Manager with a background in customer, consumer service and project management experience. What is also essential? You have a strong communication skill.
You are ready for a new challenge, like to take care of consumer needs and a passion for building great customer relationships.
Come and join our team in Berlin and start working with the top partners in the health & fitness industry.
Who you will report to: Adam Toth - Team Lead CCS (Customer & Consumer Services)
Type: Full-time
Location: Berlin (currently with more remote options)
Team: Customer & Consumer Services
What can you expect to work on?
- You will manage the incoming inquiries of our customers through different channels (telephone, e-mail, etc.)
- You will be an active member of the renewal of the Consumer and Customer Service team, including new responsibilities, opportunities, and way of working to ensure best in class consumer and customer experience
- You with your project management background, understand, analyze, and evaluate all business practices that affect customer experience
- You will take care of customer needs, trying to solve issues related to their orders, and to make the customers experience as good as possible
- You will be the main contact point for our consumers, spokesperson for our brand of products and Foodspring philosophy, giving to the consumers constant support
- You will support the processing of returns including credit notes and coordination with our international service providers
- You will build a bridge between the consumer and Quality -Marketing - Product management, Logistics and Sales, actively working to understand our customers and their needs
What you offer us:
- At least 2-3 years of experience in customer or consumer service, or eventually sales experience
- Proficiency with major CRM tools as Salesforce, NetSuite or Zendesk
- Strong knowledge of MS Office, mainly Excel
- Propensity for need analysis and detail care skills
- Project Management skills
- Excellent listening skills and interpretation of customer needs
- Ability to work in a dynamic, open and friendly environment
- Determination and proactive problem solving oriented approach
- Excellent communication and collaboration skills
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Fluent in German and in English, both mandatory, any further language for example Italian/French/Spanish is a plus)
- Interest in sports, fitness and nutrition-related topics
What does foodspring offer?
- Inclusive friendly culture coming from 24 countries – 53% of us are female, 47% are male.
- English as a company language.
- Urban Sports Club discounted partnership.
- Flat hierarchies and short decision-making channels, a great deal of freedom in your work.
- Product discount
- Taking care of your physical and mental health: Free sports classes and mental health services.
- A balance between working at home and in our modern and fully refurbished office (currently: 50% per week in the office), plus the opportunity to work abroad for one month per year, within the EU.
Make an impact - Apply now!
If you have any questions, please email [email protected]. For more information about us as an employer have a look at our career page: https://www.foodspring.de/en/jobs.
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