Consumer Customer Service Executive

Salary: £22,308 rising to £23,000 following probation
Location: Birmingham  
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)

• Incoming Customer Service Call Handling

• Complete account changes such as but not restricted to.

• Account Holders Name
• Billing Address
• Barring, Roaming & Spend Caps

• Process credit checks and Connections on all networks.

• Manage service tickets and online chat

• Customer calls to update on orders and possible change of hardware

• Maintain and update network portals.

• Highlighting Non-Conformance

• Customer Returns Management

• Delivery Updates to Customers

• Bill Analysis for Customers

• Promote NPS, CSAT and Trust Pilot Reviews

• Compliance checks and management

• NPS calls to connected customers

• Processing insurance policies

• Processing of customer cashback

• Internal system account creations and linking deals

• DPD queries and claims

• Extensive customer service experience (Ideally within mobile phone industry but not necessary as training will be provided)

• Confident

• Good telephone manner

• Experience within Telecommunications

• Able to work in a fast-paced environment

• Able to work well within a team as well as own initiative

• Work methodically and organising own workload

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's 4th best Telecoms company and we are in the UK's top 75 Best Large Companies to work for in 2022.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays.
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products

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