The rol
This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.
Requirements
What will you do?
- The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
- You will produce monthly quantitative and qualitative reports on Customer Care performance.
Who you are?
- Customer service oriented, organised and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everybody.
- You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
- Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
- Availability to work full time.
- Availability to be hired in Spain.
- You must be located in Spain.
Benefits
- Enjoy 23 days of annual leave to relax and find your inner Zen🧘🏻
- You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style! 🎊🥳
- Join our team and experience the incredible benefits of having major medical insurance coverage! 🩺
- You have a connectivity allowance for expenses that may be incurred by remote working. 🛜
- Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards! 🤩
- You are welcome to bring your furry friend to the office! 🐶🐱
- Hybrid Work Environment 👩🏻💻
- Work at your own pace with our flexible working hours 🌟
- Exciting opportunities for career growth! 💯
- Get ready for a rewarding opportunity! As part of this incredible role, you will have the chance to contribute your skills and time for a noble cause. Join our team and you will have the option for a 40 life-changing volunteer hours every year. 🌎
Why you should join us?
At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.
