In this role, you’ll work directly with our customers to implement, configure, provide training, and deliver use-case consulting. You’ll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You’ll have the opportunity to learn new technologies while using your existing knowledge of web applications.
Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you’ll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You’ll be the direct cause of “wow!” experiences at our customers.
- Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments
- Consult with customers to understand, and then meet, their business and technical goals
- Install, configure, and troubleshoot Dynatrace products
- Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
- Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
- Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
- Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments
- Participate in project scoping
- Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
- Partner with the sales team as needed in presales technical sessions
- Recommend complementary products or product features to meet customer goals
Required Skills:
- Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
- 2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
- 2-3+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
- Architectural understanding of either the JEE or .NET platform and how it works, and a self-directed willingness to learn about other platform and “new stack” technologies such as PHP, node.js, Docker, etc.
- Experience with data presentation via charts and dashboards
- Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
- Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
- Comfortable doing common Windows and Linux administration, and with Linux/UNIX command line
- Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation, Parallels, or VirtualBox
- Excellent verbal and written English or regional communication skills and attention to detail
Desired Experience:
- 3+ years consulting experience with Dynatrace technology consulting
- Dynatrace Professional certifications
- Prior classroom or formal training experience
- Prior senior-level development experience in Java, .NET, or PHP environments
- Experience in DevOps, CI, and CD
- Experience in a major vertical such as Finance, eCommerce/Retail, Insurance
- Performance tuning in other application tiers (Database, Network, Storage, etc)
Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)
Travel Requirements
Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and travel should be expected up to 75%.
DOE, annual salary is PENDING plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
