Job Description:
We are looking for a detail-oriented Configurations Specialist to join our team. The Configurations Specialist will manage and configure client accounts on our software platform. The ideal candidate will pay great attention to detail and have experience in helpdesk support.
Responsibilities:
Configure client accounts on our software platform, including user management, system integrations, and customizations
Troubleshoot technical issues related to configuration and resolve them promptly
Communicate with clients to gather requirements and provide support
Collaborate with the development team and product team to enhance our software platform
Maintain accurate records of client configurations and changes
Setting up software, customizing settings, troubleshooting issues, and ensuring systems operate optimally.
Experience and understanding of configuring software applications (e.g., CRM, ERP, cloud platforms) to meet organizational needs. This involves setting up user roles, permissions, workflows, automation, etc.
Setting up a new organization within Steer Health’s platform
Configuring modules as per client’s requirements/preference
Coordinating with the Product & Engineering team over bugs and new enhancements
Configuring automation (SMS/email reminders) within the application for patients
Testing configured application before the go-live date.
Requirements
Requirements:
Bachelor’s degree in computer science, engineering, or a related field
At least 2 years of experience in a similar role, preferably in a helpdesk environment
SaaS experience is a must
Great attention to detail and ability to work independently
Familiarity with healthcare software systems and regulations is a plus
Excellent communication skills and customer service attitude
Strong analytical and problem-solving skills
We offer a dynamic work environment that fosters growth and development. If you are passionate about healthcare and technology and are ready to take your career to the next level, apply now!
Steer Health is on a mission to modernize patient experience with its user-friendly healthcare telemedicine enterprise that empowers healthcare providers to deliver personalized patient care in real-time resulting in new practice revenues, enhanced staff efficiencies, and higher levels of patient satisfaction.. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down.We believe our opportunity is huge. Every Medical group and hospital in the world suffers from patient engagement problems. Traditional EHR products approach the problem with old solutions that breed inefficiency and ultimately can’t help hospital and practice admins to deliver care to patients in a secure manner.Steer Health provides a modern solution that addresses these data silo & EHR shortcomings. Steer Health helps healthcare enterprises harness the value of our all-in-one virtual care platform, by adding the patient outreach tools and 24x7 support that meet all virtual care needs. Ultimately, Steer Health helps organizations deliver superior care anywhere resulting in new revenues and enhanced staff productivity.
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