Job Description:
We are looking for a detail-oriented Configurations Specialist to join our team. The Configurations Specialist will manage and configure client accounts on our software platform. The ideal candidate will pay great attention to detail and have experience in helpdesk support.
Responsibilities:
Configure client accounts on our software platform, including user management, system integrations, and customizations
Troubleshoot technical issues related to configuration and resolve them promptly
Communicate with clients to gather requirements and provide support
Collaborate with the development team and product team to enhance our software platform
Maintain accurate records of client configurations and changes
Setting up software, customizing settings, troubleshooting issues, and ensuring systems operate optimally.
Experience and understanding of configuring software applications (e.g., CRM, ERP, cloud platforms) to meet organizational needs. This involves setting up user roles, permissions, workflows, automation, etc.
Setting up a new organization within Steer Health’s platform
Configuring modules as per client’s requirements/preference
Coordinating with the Product & Engineering team over bugs and new enhancements
Configuring automation (SMS/email reminders) within the application for patients
Testing configured application before the go-live date.
Requirements
Requirements:
Bachelor’s degree in computer science, engineering, or a related field
At least 2 years of experience in a similar role, preferably in a helpdesk environment
SaaS experience is a must
Great attention to detail and ability to work independently
Familiarity with healthcare software systems and regulations is a plus
Excellent communication skills and customer service attitude
Strong analytical and problem-solving skills
We offer a dynamic work environment that fosters growth and development. If you are passionate about healthcare and technology and are ready to take your career to the next level, apply now!
