Concierge, The Romanos, a Luxury Collection Resort (2025)

Pilos , Greece
Full-Time

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

The Romanos, a Luxury Collection Resort, is seeking a Concierge to make an impact on this job. The successful candidate will provide exceptional service and a memorable experience to our guests.

Responsibilities

  • Recommend guests all emblematic places to explore.
  • Fulfill all guests’ aspirations and exceed their expectations.
  • Minimize and resolve issues with style, grace and sincerity.
  • Follow up every activity to ensure total fulfillment.
  • Recommend unique places to guests and make reservations such as for restaurants, private yacht cruises, golf lessons.
  • Deliver exceptional, authentic service.
  • Provide check in, check out assistance when needed.
  • Become an expert of local history, traditions and culture.
  • Create guests’ memorable experiences.
  • Run communication and recording of complaints; deal with complaints on first level.
  • Be thoroughly conversant with all room types, décor and outlook.

Requirements

  • Hold a Hospitality degree.
  • At least 2 years of experience within the hospitality industry in Front Office Position. FO experience in a 5-star hotel preferred
  • Have proper communication etiquette (both written and spoken) with internal and external guests.
  • Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
  • Be a person with enviable customer service skills.
  • Possess strong computer skills and knowledge of Opera software
  • Have impeccable cooperation, attention to detail, inspiration, and organizational skills
  • Have the ability to prioritize and multitask
  • Ability to handle confidential information.
  • Be a great communicator who allures guests from all over the world.
  • Have unflappable temperament and professional integrity
  • Be an inspiring team player
  • Be able to act proactively and constantly find creative solutions in every guest encounter

Benefits

  • Competitive compensation package
  • On going training opportunities
  • Accommodation in the vicinity of Navarino Dunes (for non Messinians)
  • Meals within the premises
  • Private Medical Plan
  • Use of Navarino Dunes Facilities, according to the relevant policies

COSTA NAVARINO - The prime sustainable destination in the MediterraneanCosta Navarino is located in Greece’s southwest Peloponnese, in one of the most unspoiled and breathtaking seaside landscapes in the Mediterranean. It’s philosophy is driven by a genuine desire to promote Messinia, while protecting and preserving the region’s natural beauty and heritage spanning the millennia.Navarino Dunes, the first area of Costa Navarino, is home to two luxury properties, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino - belonging to Marriott International portfolio of brands, the 18-hole The Dunes Course, the 4000m2 multi-awarded Anazoe Spa & Thalassotherapy, the 5000m2 state-of-the-art House of Events conference centre, together with Navarino Residences, a collection of luxury villas for private ownership and The Residences at The Westin, consisting of fully furnished resort apartments for sale. All share an exceptional selection of dining venues- ranging from local cuisine to pan-Asian culinary delights, specially designed children facilities, a wide variety of sports and outdoor activities, as well as numerous authentic experiences.Navarino Bay, the second area, is home to the 18-hole The Bay Course featuring an earth-sheltered Clubhouse, while an ultra-luxury, all suite and pool villas resort is currently under construction, alongside an upscale, vibrant, lifestyle resort at the nearby site Navarino Waterfront. The development plan for Costa Navarino also includes Navarino Hills, the third area, with two 18-hole golf courses currently under construction. Discover the destination at costanavarino.com.THE ROMANOS, A LUXURY COLLECTION RESORT - Live the ExperienceSet in pristine scenery by the Ionian Sea in Costa Navarino, the prime sustainable destination of the Mediterranean, The Romanos is recognized Top in Greece with Condé Nast Traveler’s 2020 Readers’ Choice Award, while also featuring in 2020 Condé Nast Gold List. The property presents 321 rooms – many with private pools, including the superb Ionian Exclusive suites and villas with 24/7 Butler service and unique amenities. Embark on notable epicurean journeys at select venues, rejuvenate at multi-awarded Anazoe Spa with signature oleotherapy® treatments, experience two world-class golf courses and an impressive array of sports and cultural activities, and discover the natural beauty and heritage of a region with over 4,500 years of fascinating history. View more about the hotel: www.romanoscostanavarino.comTHE WESTIN RESORT COSTA NAVARINO - The ultimate family destinationBeachfront located by the Ionian Sea, in unspoiled land of olive groves and vineyards, The Westin Resort Costa Navarino features 445 rooms and suites with sea, golf or garden views, while all ground-floor units also provide an individual infinity pool. Voted top resort in Europe in Condé Nast Traveler’s 2020 Readers’ Choice Awards, the property offers families countless ways to explore and play; two children hubs, an Aqua Park, an indoor sports arena, refreshing pools and a 1.5 km-long sandy beach, along with a wide variety of sports and outdoor activities, two signature golf courses, a racquet academy and more. Savor nourishing menus at stunning venues, discover authentic cultural experiences, and rejuvenate at the award-winning Anazoe Spa. View more about the hotel: www.westincostanavarino.com

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