Are you a passionate, customer-focused individual who values independence and thrives in fast-paced settings, yet can smoothly transition into repetitive, detail-oriented tasks? If this sounds like you, keep reading!
We're offering a full-time position at CIC for someone with experience in reception, concierge, or front desk roles, ideally in a dynamic environment. We need someone who can consistently make a fantastic first impression on our numerous guests and clients.
YOUR DAY-TO-DAY WORK
This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.
Potential responsibilities will include:
• Managing the front desk experience to provide exceptional service, including welcoming guests, facilitating their transition to their host, and offering comprehensive support to new clients at CIC, such as key distribution, photo taking, and answering queries.
• Interacting with guests and clients in a courteous and professional manner, both in-person and via electronic communication, while maintaining a pleasant demeanor, even in challenging situations.
• Collaborating with and training other team members, ensuring seamless day-to-day management and handling a variety of client requests, from office access to international shipping inquiries.
• Overseeing the handling and organization of mail and packages for clients.
• Supporting team members with a range of operational tasks as required.
ABOUT YOU
As a Concierge Coordinator you are an engaging, service-minded individual, reliable and capable of working independently. You're personable, calm in hectic environments, detail-oriented, and have strong time management skills. As a proactive team player, you excel in fostering positive relationships with clients, colleagues, and vendors, treat everyone equally, and bring fresh ideas and excellent communication skills to all aspects of your work.
YOU HAVE
• A bachelor's degree or equivalent experience.
• At least one year of professional experience.
• A natural interest for helping/supporting others.
• Availability to work on site five days a week. The concierge desk is staffed 9:00 am - 5:00 pm Monday through Friday.
• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.
If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
OUR OFFER
• Starting compensation is $46,667 per year.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
• Access to a garden, a game room, a nursing room, and stunning open concept designs.
• Access to Venture Café St. Louis, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.
ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary public benefit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
We invite you to explore all our openings and learn more about our teams here.
ABOUT CIC ST. LOUIS
CIC St. Louis officially opened its doors in the fall of 2014 and manages over 160,000 sq. ft. across three sites, all located in the burgeoning Cortex district just south of the Central West End.
“The number one draw of CIC St. Louis is that we are essentially a startup and that’s very much how it feels. Our part-timers are often sitting in a room making decisions with the General Manager. Inversely, managers are also cleaning kitchens, loading the dishwasher, and covering concierge. The physical space, too, is really beautiful and really has an effect on people when they’re walking through. They see it and say, ‘This is not a normal office space. Something special is going on here.’” - Tim Young, Site Leader, CIC St. Louis
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
