Pay Range is: $20/hour
The pay listed is the salary range for this position. An offer will vary based on the applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
The Concierge is a key member of the team. The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the property.
Essential Functions:
Reports to and collaborates with management of the facility related issues
Fulfill customer/resident requests
Resolve resident concerns
Manage solicitors that may enter the community
Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
Monitor cameras
Ensure all visitors have been properly greeted and registered
Manage key issuance policy, and control keyboard
Answer phones using site specific telephone greeting standards
Administer packages and distributes mail to resident's boxes
Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
Assists residents with move-in and move-out procedures
Assemble collateral packages for prospective residents
Offer prospective residents information regarding the community
Write work orders and ensure they are given to the appropriate staff member
Follow up on resident service requests
Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
Adhere to all Able safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate
Supports and follows Able Engineering Services’ operational policies and standards
Supports and follows Able Engineering Services’ safety program
Perform related duties as required with a "can do, will do” attitude
Qualifications:
Exceptional customer service, organizational, and follow-through skills
Outgoing personality-enjoys face to face interaction with customers
Self-motivated and able to work with limited supervision
Ability to set priorities, handles multiple tasks, and meets deadlines
Strong communication skills, both oral and written skills
Basic computer experience on Microsoft Office Products and Internet Navigation
Demonstrates commitment to deliver outstanding customer service
Takes ownership to personally resolve customer problems (or find someone who can)
Listens well, asks clarifying questions, and checks for agreement with customers
Committed to following-up with customers in all instances in a timely manner
Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens
College education preferred
