Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Your future at Skyservice:
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
- Provide a high level of customer service in accordance with the Skyservice philosophy;
- Facilitate efficient and courteous arrivals and departures of customers; including operating the company’s vehicle(s) in a safe manner at all times;
- Maintain effective communication and coordination between customers, customer service representatives, lineservice and colleagues;
- Greeting and assisting flight crews with catering, limo/shuttle arrangements, and other ground support items;
- Assisting passengers with baggage and valet vehicles;
- Assist with answering phone lines when required;
- Provide feedback to the Customer Service Manager/Supervisor regarding service issues or customer concerns;
- Performing courtesy van runs to terminal and hotels as required;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
- A minimum 2-3 years’ experience in a discerning customer service environment, preferably in aviation;
- Must have a valid G driver’s license;
- Available to work on different shifts, including weekends and statutory holidays;
- Must be able to lift up to 50 lbs;
- Excellent communication skills;
- Strong organizational skills;
- Ability to work under pressure;
- Ability to consistently provide a positive attitude;
- Completion of secondary school or equivalent is required.
Benefits:
Our perks and benefits include but are not limited to:
- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Service Awards
