SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop culture. We are looking for Concession Back of House Supervisor to join us in advancing the industry forward in our Concession Shop model inside Bloomingdales.
As a Back of House Supervisor, you will work closely with the Shop Leader to ensure the shop is operationally sound, business results are achieved, and exceptional customer service is provided consistently. In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the shop's success. You will support daily operations, inventory management, stockroom and shop organization.
Responsibilities
· You will support the day-to-day operations of the shop, ensuring smooth and efficient functioning.
· We require you to maintain a clean and organized stockroom. You will be responsible for supporting the shipment handling and holding the team accountable for meeting productivity goals.
· You will take lead on inventory levels, oversee in-shop replenishment, size integrity on the sales floor, and communicate sell-through concerns with the Shop Leader.
· You will support proper management of damages, donations, returns and product issues that could jeopardize inventory accuracy.
· We expect you to effectively communicate and train shop associates (both SKIMS and Bloomingdale’s) on operational standards, ensuring that they understand and implement our brand standards consistently.
· You ensure compliance with company policies and procedures (both SKIMS and Bloomingdale’s), including safety and security protocols.
· You support supply procurement and ensure the correct levels of supplies are always available
· You oversee the upkeep of in-shop technology and communicate any updates with the team.
· We expect you to assist in implementing sales strategies to meet or exceed targets.
· We require you to analyze sales data and reports to identify trends and make recommendations for improvement.
Requirements
· Previous experience in a supervisory or management role in retail operations or back of house leadership.
· Knowledge of retail operations, including sales, customer service, inventory management, and visual merchandising.
· Strong leadership and organizational skills, with a focus on motivating the team and driving operational excellence.
· Ability to analyze sales data and market trends to inform business strategies.
· We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
· You should possess strong problem-solving abilities and be able to handle any issues that may arise in the shop.
· We require effective communication skills and the ability to communicate with customers and team members.
· Flexibility to work various shifts, including weekends, evenings, and holidays.
What is expected of you:
· Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds.
· Have a minimum of 40 hours of availability per week that supports the needs of the business, including: nights, weekends, and holidays as well as overtime where applicable.
· You must regularly stand and move around all areas of the shop and be accessible to customers.
Does not want to be an influencer
SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
