Computer Support Technician

We're looking for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing, configuring, securing and maintaining systems, as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate supporting Strategic Deterrence on the Desktop team.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will 

• Install new computer system hardware and upgrades.
• Install and configure printers and other peripherals.
• Install and configure operating systems, computer security and applications software.
• Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) – mandated orders.
• Diagnose and resolve moderately complex system, printer, and network problems.
• Provide technical assistance to the user community.
• Maintain appropriate technology, computer security, and safety training.
• Perform other duties as assigned.

Additional job responsibilities, at the 593.3 level

• Perform complex installations and configurations.
• Diagnose and resolve complex system and network-related problems.
• Provide advanced technical assistance to the user community.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship. 
• Associate’s Degree in a computer-related field or equivalent combination of technical training and experience.
• General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).
• Experience and knowledge of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
• Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.
• Effective interpersonal and verbal and written communications skills, with the ability to interact with customers and team members. 
• Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, as well as control and monitor access.

Additional qualifications at the 593.3 level

• Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.
• Significant experience creating step by step directions for repetitive tasks to help improve call duration and wait times.
• Significant experience resolving complex system and network-related problems.

Qualifications We Desire

• Professional computer certification (e.g., MCSA, MCSE, CompTIA A+, ACSP).
• Experience securing computer systems, writing security plans, and monitoring activity to ensure compliance with DOE mandated orders.
• General working knowledge of network hardware, software, protocols, and principles.

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2024 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values 
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.