About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
We’re looking for a self-driven, critical thinker to join our Law Enforcement & Government Operations (LEGO) team. This role will be part of our growing Trust & Safety Regulatory Operations function and will work on highly sensitive workflows related to user data disclosure, abusive content, and content regulations. In addition, you’ll build data driven recommendations to improve our operational processes and policies while working closely within the LEGO Team and with cross-functional partners to support organizational and company goals.
What you’ll do:
- Review and respond to content removal requests from government agencies including content regulation illegality review
- Review and respond to law enforcement requests for user data
- Own resolution of high priority escalations through multiple channels (including 24/7 on-call paging)
- Review harmful content, including possible child sexual abuse material and actioning accordingly per law and Pinterest’s Community Guidelines
- Identify inefficiencies and opportunities to improve operations and scaled process
- Work closely with global cross-functional stakeholders to support team projects and goals
What we’re looking for:
- Previous experience working in law enforcement response/criminal law
- Willingness to learn multiple sets of policies/processes and quickly adapt to changes
- Takes ownership and accountability of Pinners’ experience, process improvement and issue resolution
- Strong critical thinking skills with the ability to identify workflow improvements and operationalize new processes
- Experience working on cross-functional projects
- Strong written and verbal communication skills
- Ability to thrive in a fast paced, dynamic environment
- Experience with an on-call rotation a plus
- Experience with sensitive content review a plus
- Weekend work will be required for this role.
Our PinFlex future of work philosophy requires this role to visit a Pinterest office for collaboration approximately 1x per quarter. For employees not located within a commutable distance from this in-office touchpoint, Pinterest will cover T&E. Learn more about PinFlex here.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
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Our Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete
this form for support.
