At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Coinbase's Customer Experience (CX) organization plays a critical role in achieving our vision. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
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Role Summary:
- As a Compliance QA Analyst specialising in Reporting and Data Analysis, you will play a crucial role in ensuring the accuracy and integrity of compliance information through detailed data analysis and reporting. You will be responsible for developing, maintaining, and enhancing reporting mechanisms, including dashboards and metrics, to provide actionable insights on compliance operations. Your expertise in analysing data trends will assist the team in validating the accuracy and reliability of compliance information.
Key Responsibilities:
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Reporting and Data Analysis: Develop, maintain, and enhance reporting mechanisms, including dashboards and metrics, to provide actionable insights on compliance operations. Conduct in-depth data analysis to identify patterns, anomalies, and potential areas for improvement.
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Data Accuracy and Validation: Analyse data trends to validate the accuracy and reliability of compliance information. Monitor and track compliance metrics, identifying areas of concern and proposing solutions for improvement.
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Subject Matter Expertise: Act as a senior Subject Matter Expert (SME) on AML/KYC and Transaction Monitoring Level 1 reviews. Perform and oversee weekly audits, ensuring compliance with procedural requirements.
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Collaboration and Communication: Collaborate with cross-functional teams to gather data requirements and ensure data accuracy and completeness. Generate regular reports and presentations to communicate key findings and recommendations to stakeholders.
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Process Improvement: Stay updated with industry best practices and emerging trends in reporting and data analysis. Participate in process improvement initiatives to streamline data collection, analysis, and reporting processes.
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Support and Guidance: Provide support and guidance to team members on data analysis techniques and reporting tools. Conduct training for new QA and QC joiners and validate their practice cases. Provide feedback on drafted procedures to enhance clarity and consistency.
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Root Cause Analysis: Conduct root cause analysis on thematic issues, identifying procedural gaps or inconsistencies, and provide proposed solutions.
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Ad-hoc Projects: Support ad-hoc CX initiatives on new tooling enhancements, testing, and reporting. Assist in the implementation of new compliance-related tools and processes to enhance operational efficiency.
Qualifications:
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Education: Bachelor’s degree in a relevant field (e.g., Business, Finance, Data Analytics).
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Experience: Minimum of 3 years of hands-on experience in data analysis and reporting, preferably within a compliance or regulatory environment. Proven experience in QA, Audit, or Financial Crime Investigation is highly desirable.
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Technical Skills: Proficiency in data analysis tools and software (e.g., ExcelGoogle Sheets, SQL, Tableau, Power BI). Intermediate proficiency in PowerPoint/Google Slides.
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Knowledge: Strong understanding of AML/KYC regulations, Transaction Monitoring, and related terminology. Knowledge of compliance regulations and best practices is a plus.
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Skills: Excellent analytical and problem-solving skills with the ability to interpret complex data sets. Strong attention to detail and accuracy in data analysis and reporting. Effective communication skills for presenting findings and recommendations.
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Attributes: Ability to work independently and collaboratively in a fast-paced, deadline-driven environment. Highly motivated, analytical, organised, innovative, and adaptable. Ability to multi-task and work both independently and as part of a team.
Nice to Have:
- Experience with crypto exchanges or in financial services, particularly in payments, trading operations, or technical support.
- Advanced degree in business, finance, or legal fields.
- Advanced understanding of Google apps, JIRA, and Salesforce Service Cloud.
Job ID: #P60571
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Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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