Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence.
Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.
Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.
Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.
Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.
Position Overview
The Compliance Counsel will be responsible for ensuring that the company's operations and products comply with all relevant laws, regulations, and internal policies. This role involves developing and implementing compliance programs, conducting risk assessments, and providing strategic guidance on regulatory matters specific to the Data Protection, Privacy, and regulatory aspects relating to SaaS platform at a global level. Additionally, the Compliance Counsel will handle compliance and labor law matters.
Key Responsibilities
- Regulatory Compliance:
Monitor and interpret regulatory requirements and changes in laws affecting the SaaS products.
Develop and implement compliance programs to ensure adherence to applicable laws and regulations, including telecom laws, data privacy laws (e.g., CCPA, GDPR, HIPPA, IT Act, PDP etc.).
Provide guidance on regulatory issues to various departments, including Product, Engineering, Sales, and Customer Success.
- Data Privacy and Security:
Ensure compliance with data privacy regulations and standards.
Develop and maintain data protection policies and practices.
Conduct data privacy impact assessments and manage data breach response activities.
- Policy Development and Implementation:
Draft, review, and update company policies and procedures to ensure compliance with legal and regulatory requirements.
Conduct training and awareness programs for employees on compliance and ethical business practices.
- Risk Management:
Identify and assess compliance risks associated with business operations and SaaS products.
Develop and implement risk mitigation strategies.
Conduct regular compliance audits and assessments to ensure ongoing adherence to policies and regulations.
- Internal Investigations:
Conduct internal investigations into compliance violations or ethical concerns.
Provide recommendations and oversee corrective actions.
- Contract Review and Management:
Review and advise on compliance-related aspects of contracts, including vendor agreements and customer contracts.
Ensure contracts comply with relevant laws and internal policies.
- Corporate Secretarial Compliance:
Ensure compliance with corporate governance requirements.
- Labor Law Compliance:
Ensure compliance with Indian labor laws and employment regulations.
Develop and implement HR policies and procedures in line with legal requirements.
Advise on employee relations, disputes, and disciplinary actions.
- Regulatory Liaison:
Serve as the primary point of contact for regulatory authorities.
Prepare and submit regulatory filings and reports as required.
Qualifications
- Education:
Bachelor’s degree in Law (LLB) from an accredited institution.
- Licensure: Admission to the Bar Council of India.
- Experience:
Minimum of 7+ years of experience in compliance, preferably within the technology or SaaS industry.
Strong background in Indian regulatory frameworks, data privacy, IT laws, corporate secretarial compliance, and labor law.
Experience in a similar role at a technology company or law firm advising technology clients is highly desirable.
Skills and Competencies
- Regulatory Knowledge: In-depth understanding of Indian regulatory requirements affecting SaaS products, including data privacy, cybersecurity, corporate secretarial compliance, and labor law.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess complex legal and regulatory issues.
- Communication: Excellent written and verbal communication skills, with the ability to articulate compliance requirements clearly and effectively.
- Attention to Detail: High attention to detail and strong organizational skills.
- Interpersonal Skills: Ability to work collaboratively with cross-functional teams and build strong working relationships.
- Proactive Approach: Self-motivated with a proactive approach to identifying and addressing compliance issues.
Key Attributes
- Ethical Integrity: Strong sense of ethics and commitment to promoting a culture of compliance and integrity.
- Adaptability: Ability to handle multiple priorities and pivot as needed in a dynamic and fast-paced environment.
- Leadership: Demonstrated ability to lead compliance initiatives and influence stakeholders.
Perks and Benefits
- Remote First Culture.
- Home office Infra Allowance.
- Industry-leading compensation and benefits.
- Premium Healthcare/Wellness benefits for Employee and Family.
- Open culture and working with a young and dynamic team.
- Career advancement opportunities.
- Generous vacation policy leading to great work life balance.
