Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
We are looking for an experienced Compliance Account Manager Lead responsible for managing all compliance aspects of our customer relationship and leading and motivating a team. The successful candidate will act as the first point of contact for upcoming merchants, leading them to have a high-impact experience while onboarding to dLocal.
What will I be doing?
- Lead and mentor the Compliance Account Management team, setting clear objectives, providing guidance, and fostering a culture of compliance excellence.
- You will partner with dLocal internal teams (Sales, Account Management, Compliance, Legal & Product) to prioritize and maximize all our internal knowledge and resources to get the best user experience for our Merchant while onboarding their business to dLocal; helping us grow our business in a sustainable and compliant way.
- Develop and manage long-term relationships with our Merchants for AML compliance requirements.
- Own the end-to-end AML onboarding compliance process supporting our Merchants, ensuring customer satisfaction, and strengthening our relationship with the Merchant.
- Become the “guru” on dLocal for AML onboarding and compliance requirements.
- Keep track of every aspect of our Merchant’s business model around Compliance and find smart solutions with internal teams to mitigate ML/TF and Regulatory risks.
- Monitor SLAs of the onboarding process and ramp-up to ensure that they are successfully executed.
What skills do I need?
- Bachelor’s degree in business, banking, or law supplemented by Compliance and/or Risk Management training.
- 5+ years experience in the Corporate Onboarding space.
- Solid experience leading high-performing teams
- Commercial mindset with the ability to build merchant relationships.
- Extensive knowledge of payments and or the banking/finance industry.
- Excellent English communication skills.
- Resilient and have the capacity to challenge and influence while remaining focused on growing a sustainable business.
- Team player that does not shy away from taking ownership.
- Proactive in problem-solving.
- You can structure and prioritize in a high-volume, fast-paced environment and drive a process to completion.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
