Complaints Intern

Department: Member Operations IN

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

Some of the things you’ll be doing:

• Analysis of complaints and identify the root cause of the issue.
• Support in maintaining the repository of the complaints filed before the police.
• Tracking of police complaints and notices received by the company.
• Prepare complaint summaries, reports, etc.
• Draft the reports of complaints based on analysis.
• Doing research work on applicable laws/RBI notifications, etc., related to our business.
• Prepare a report or presentation related to research work for senior management review.

You’ll be a great fit if:

• You have excellent communication skills, both verbal and written
• You are pursuing or have completed a Bachelor's or Master's degree in Law (LLB/LLM).
• You have strong analytical skills and the ability to identify and solve problems efficiently
• You have excellent organizational and time management skills
• You are capable of working independently as well as in a team