connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit www.connectrn.com.
The Community Support Specialist will work closely with the CS Manager by providing critical market support to ensure a superior clinician customer service experience, in addition to maximizing the fill rate of per diem shifts. Primary responsibilities will include daily support to clinicians by offering a wide range of assistance: from booking shifts, updating credentials, payroll processing and training with the app.
This dynamic position requires a customer-driven, cross-functionally trained individual who can support the 24/7 365 healthcare staffing schedule needs. Within the team, Community Support Specialists and Managers will work cohesively to ensure all markets are covered for shift management while maintaining consistent quality standards.
You will...
● Perform shift management by actively working to fill all unfilled shifts for the day and current pay week
● Monitor call-outs with appropriate outreach to clients with updates
● Answer all incoming CL and client calls/live chat
● Connect with clinicians that had a WOW drop in working hours
● Provide payroll approval after confirmation from client, in addition to regular payroll processing
● Assist with clinician credentials and non-clinical DNR’s
● Perform weekly outreach for VIP working CL
● Assist with daily client calls as appropriate and escalating time sensitive or higher level concerns to the CommSupport Manager
● Call clients within the first 10-30min of shift start time for NCNS
● Monitor shifts for outreach for weekend needs or drops in needs
● Communicate within the team and managers to ensure all markets are covered in addition to time sensitive, hot item issues for resolution
You have...
● High school diploma or equivalent.
● Proven experience as a customer support specialist, preferably within a similar environment.
● Excellent oral, written, and interpersonal skills.
● Good conflict resolution skills while maintaining professionalism.
● Ability to multitask with precision.
● Capacity to accept and utilize constructive criticism.
● Alignment with company values.
● At least three years of (high quality) customer-facing experience
You'll get...
