Community & Relationship Manager

About Pursuit

Our mission is to create economic transformation. By training low-income adults to launch and advance careers as software engineers, we help our Fellows go from earning $18,000 to over $90,000 starting salary on average, adding an estimated $2M in lifetime earnings. Pursuit partners with leading companies like Blackstone, USV, Citi, Peloton, and Uber to employ Fellows in career-defining engineering roles and supports them with on-the-job training to ensure potential translates to performance. Since 2013, Pursuit has created ~$1B in total lifetime wage gains, creating lasting economic mobility that spans generations. 

Pursuit’s proven solution is built on two interconnected components: training (which includes community development, Core pre-job training, and Commit on-the-job training) and a financial product (known as Bond). However, growing training alone will not meet the magnitude of need nor solve new societal challenges ahead. The typical expectation is to expand our training to other cities, but this will not come anywhere close to creating good jobs for millions of low-income Americans. Instead, our strategy for scaled impact is to evolve our financial product and create tools for other organizations, jobs, and places. We believe that this will not only create good jobs for millions of low-income Americans but will also generate a new trillion-dollar market directly tied to results in the long term.

We are One Big Team

The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, DemoDays, Hackathons, and Capstone projects. 

About the Role

The Pursuit Core Fellowship is a 4 year leadership training program focused on economic transformation that selects and trains high need New Yorkers to become software developers, at over 300 best-in-class companies, including Peloton, Blackstone, Uber, and Citi. On average, Pursuit Fellows go from making $18,000 pre-program to $90,000+ upon starting their first job, resulting in an estimated lifetime earnings increase of over $2,000,000. With a decade of proven success and a demonstrated proof of concept, Pursuit is expanding its Core leadership team to lead the organization into the next phase of growth and enable its vision for national scale.

We are hiring a Community & Relationship Manager to join our newly created team focused on ecosystem engagement and network development within our Core Fellowship program. The Core Fellowship places an emphasis on the role of social capital and networks in achieving our mission of facilitating job attainment and sustained career success for our Fellows. As a relationship manager, you will be responsible for ensuring that your cohort of Fellows cultivate strong ties across Pursuit’s extensive network and the broader tech industry through thoughtful programming that aims to (1) expand Fellows’ networks within the tech industry and foster close relationships with volunteers from partner companies such as Uber, Peloton and NY Times, and (2) develop strong community bonds among Fellows and their peers, alumni, staff, board members, mentors, etc. The ideal candidate is strategic, has strong project management skills, and a deep understanding of the dynamics that drive relationships and networks. This role is a unique opportunity to leverage your tech industry background to directly impact the trajectories of Pursuit Fellows, their families, and their communities.

As a Community & Relationship Manager you will: 

• Help drive program persistence and job attainment for your Cohort of Fellows by ensuring Fellows develop strong personal relationships within the Pursuit ecosystem and across the tech industry. 
• Develop KPIs to measure the strength of relationships within the Pursuit ecosystem i.e. other Fellows, staff, volunteers, mentors, etc. 
• Manage implementation of experiences and programming, such as workshops, hackathons, demo days, capitalizing on our network of volunteers and dedicated tech company partners to drive student development and volunteer engagement and NPS.
• Manage marketing, communications, outreach, etc. on behalf of Core across the Pursuit ecosystem. 
• Support Head of Relationship Management and Industry Engagement in developing Pursuit’s strategy around network engagement and relationship management, and implement the strategy for an assigned cohort of Fellows. 
• Apply data to measure the success of programming and for the purposes of iteration, building a playbook to apply to future cohorts.
• Collaborate with Pursuit technical and nontechnical staff to drive persistence and engagement of students in Core resulting in student success. 

What you need to be considered for the Community & Relationship Manager role: 

• 4 - 6 years professional experience, where managing relationships was a core activity i.e. customer success, account management, client service, etc. 
• Tech industry experience and deep knowledge of the tech industry landscape is strongly preferred
• High EQ, with a demonstrated ability to build professional relationships with internal and external stakeholders across all levels 
• Collaborative, able to coordinate internal and external stakeholders, gain buy-in and influence 
• Highly entrepreneurial, creative and iterative
• Strong understanding of how to navigate and develop networks and professional relationships with stakeholders at all levels in a business environment
• Excellent problem solving skills, ability to iterate and operate with agility to achieve intended outcomes
• Structured and organized in your approach to project management with demonstrated experience building strategy and getting hands-on with the details
• Exceptional follow-through and strong eye for details 
• Self-directed and outcomes-oriented, comfortable operating within ambiguity to build something impactful and unique
• Sense of urgency, persistence, scrappiness, grit
• Experience applying a data-driven approach to projects, programs and events to measure effectiveness
• Excitement for Pursuit’s mission and business model, and a belief in the potential of anyone to learn to code and become leaders in tech

Where you’ll work: 

• On site, 5 days per week in our Long Island City Office

Salary & Benefits:

The salary range for this role is $80,000 - $100,000 base + incentive compensation.

The compensation range above is for the expectations as laid out in the job description, however, we are often open to a wide variety of profiles and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.  If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Pursuit offers: 

• Great culture where transparency, respect, teamwork, and kindness are valued
• Competitive compensation in base, plus bonus and a full benefits package
• 401k Match
• Unlimited PTO and an all-Pursuit summer break the last week of August and a week-long holiday the last week of December
• Flexible, hybrid work schedule with catered lunches once a week and delicious snacks
• An opportunity to work at the intersection of tech and social impact, and make a direct impact on the communities of those we serve.

Pursuit values diversity: 

Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer.

#LI-AM1