About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We’re looking for a great Community Platform Manager to oversee the technical development, management, and continuous improvement of our 1Password Community platform. 1Password is on an exciting journey to redefine and build our Customer Community, and this role will play a pivotal role in supporting our improvements and driving our new platform forward. This role involves working closely with cross-functional teams to ensure the platform meets the needs of our users and aligns with our business goals. The ideal candidate has a strong background in technical product management and development, a deep understanding of community dynamics, and a passion for creating exceptional user experiences.
This is a remote opportunity within the US and Canada.
What we’re looking for:
- 3-5 years working within a community org/team with 2-3 working directly as part of a community platform/product team.
- 2+ years experience in program, product or technical management.
- Strong understanding of product development lifecycle, user experience design, cross-functional collaboration, and community engagement strategies. You have experience developing with frameworks like Agile, Design Thinking
- Passion about being a community and customer advocate. You understand why customer voices are so important, and thrive in finding innovative ways to support them.
- You believe in data driven solutions and cross-company collaboration and have the ability to work across multiple organizations to identify and execute solutions.
- Strong internal and external communication skills.
- An incredibly organized master multitasker. Flexibility and adapting quickly when priorities change.
- Experience supporting global programs.
- Experience working with various online community platforms and tools (incl: Khoros & Vanilla)
- Good technical understanding and can pick up new tools quickly.
What you can expect:
- Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and technically implement new features and improvements.
- Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes.
- Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives.
- Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines.
- Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences.
- Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement.
- With leadership support, develop and implement product led strategies to increase user engagement, satisfaction, and retention.
- Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive.
- Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming.
USA-based roles only: The annual base salary for this role is between $82,000 USD and $112,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $82,000 CAD and $112,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> 👶 Maternity and parental leave top-up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Wellness Coach membership
> 🩺 Comprehensive health coverage
Growth and future
> 📈 Employee stock option program for all full-time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEIB programs and ERGs and ECGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing [email protected] with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.
