CIC is looking for a highly capable, self-directed and experienced individual to manage a team that will be responsible for day-to-day operations. This will be a great opportunity for someone with at least five years of hands-on, managerial experience who enjoys working in a fast-paced and collaborative environment.
ABOUT CIC & CIC BERLIN
CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.
CIC is preparing to open our newest location in Berlin in April 2024. The location will become the third CIC Innovation Campus in Europe, serving as a strategic addition to our campuses in Warsaw and Rotterdam, and an integral part of our global expansion plan.
The campus spans 13.000 square meters and features a combination of large, medium and small private offices and shared workspace, event space, and a range of shared amenities. CIC intends to build on the location’s deep commitment to innovation and bring our distinct approach to enabling startups, scale-ups, corporations and public entities to thrive.
Learn more about us
here.
YOUR DAY-TO-DAY WORK
We are seeking a Community Operations Manager who will adeptly guide and develop their team, while efficiently handling various operational tasks including client services and budget oversight. This person will be pivotal in launching new community initiatives, adeptly managing inventory, coordinating client-focused events, and fostering a collaborative and positive team atmosphere, ensuring seamless operations in all areas.
Potential responsibilities will include:
• Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development.
• Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management.
• Serving as the team's primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.
• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.
• Researching and implementing new services, vendors, and community improvements.
• Maintaining a constructive landlord-tenant relationship with building management.
• Monitoring inventory levels (ex. furniture, etc.) with an eye on ordering/delivering timetables.
• Coordinating budgets for daily operations as well as capital projects.
• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.
• Engaging our clients through promoting and helping host community building events.
• Collaborating with other teams to complete projects and sharing knowledge.
ABOUT YOU
We are seeking a Community Operations Manager who excels in leadership and team development, with a strong ability to mentor, train, and support a dynamic team. The ideal candidate should be skilled in managing both service-oriented tasks and client relationships, and adept at implementing new community-focused initiatives. A proactive problem-solver with excellent communication skills, this individual should be capable of fostering a collaborative environment while maintaining high standards of client satisfaction and team morale.
Our ideal candidate is an experienced operations team manager with at least 6 years in a similar role, who thrives on initiating new projects and maintaining a positive, adaptable attitude in diverse situations. This individual should be a hands-on leader, comfortable with both technical tasks and effective communication, and skilled in multitasking with meticulous attention to detail. They should embody a team-player spirit, proactively learning new skills, adeptly handling complex situations, and fostering strong relationships with clients, colleagues, and external partners.
YOU HAVE
• 5-7 years of professional experience, as well as several years of managing team members in a fast-paced environment.
• Experience in the hospitality industry, startup ecosystem, or flexible office spaces would be a big plus.
• Availability to work from the office every day.
• Proven history of career advancement, marked by expanding responsibilities and achievements in previous positions.
• Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.
• Fluency in English.
• Communicative German is a plus.
OUR OFFER
• Employment contract.
• Compensation aligned with professional experience.
• Commuting / Transportation Allowance.
• Gym card.
• Private pension plan.
• Allocated budget for training (customized to specific requirements of the role and organization's objectives).
Please submit your application in English and add a GDPR clause given below. Thank you!
"I hereby give my consent for the processing of my personal data included in this resume for the purpose of the recruitment process, in line with GDPR requirements. I understand that my information will be used exclusively for recruitment and kept secure. I also acknowledge my right to access, correct, or delete my data by contacting the designated data protection officer, and that my data will be retained as necessary for the recruitment process."
CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.
