takealot.com, a leading South African online retailer, is looking for a highly talented Community Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Head of Personal Shopper Program.
Your responsibilities will include:
- Provide Agents with platform proficiency training, how to upsell and cross-sell, how to use WhatsApp and financial planning and goal setting to drive their sales.
- Run Webinars, Onboarding and occasional events to deliver training to Agents.
- Oversee and manage the WhatsApp groups, answering questions (or referring Agents to the correct channel for their issues) and using them to engage and reactivate Agents.
- Manage relationships with existing Agents, including visits and phone check ins, in order to reach monthly active Agents targets and GMV targets.
- Share promotions / campaigns / strategic decisions with Agent base.
- Keep Agents appraised of any new products / services / incentives offered.
- Maintain an accurate customer database and call cycle and support required Agent verification steps.
- Follow up with candidates to request additional documentation when needed and drive Onboarding attendance.
Attributes required:
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- Keen interest in sales
- Ability to build collaborative relationships with clients
- Proactive, bias to action and results-oriented
- Good communication skills and comfortable presenting to large groups online
- High attention to detail
- Ability to follow procedures accurately
Qualifications:
- Higher Certificate or Advanced National (vocational) Certificate in Marketing, Communications, or related field.
- 1-2 years of sales / community management experience.
- Fluency in local languages is beneficial.
- Experience in informal markets / townships (preferable)
- Sales courses and diplomas are beneficial.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
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thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
