Community Manager - Social Media (Fixed Term)

Responsibilities

• Design and deliver online/offline programs to build sustainable participation and engagement of the new communities, including online events, partnerships, affiliate and social media initiatives
• Develop the community content plan and work with cross functional stakeholders to build regular content to engage the community
• Regularly supervise, initiate and facilitate community discussions among users
• Build workflows and processes for smooth operations of the community platform
• Work closely with Product on any technical issues and the community platform’s product roadmap
• Identify, track and analyse relevant community metrics to drive improvement and growth opportunities

• Minimum an undergraduate degree or equivalent in Business, Strategy, Marketing or a related discipline
• At least 2-3 years’ of related working experience with proven track record in building, maintaining and growing online communities to drive community engagement
• Tech savvy person – possesses solid experience and familiarity with online business and digital technology
• Stakeholder management – displays excellent influencing, facilitation and negotiation skills with the ability to be persuasive and trusted by all levels including senior management
• Customer-centric approach – always striving to meet customer needs, viewing the journey from their perspective and mindfully incorporating their feedback into solutions wherever possible
• Strong communicator and compelling storyteller – able to narrate a convincing, insight-based, customer-centric story
• Innovator – continuously seeks to improve the status quo, conceives creative solutions to business problems and is willing to take a calculated risk to test them out early and often
• Industry knowledge – exhibits a keen awareness of customer desires, market trends and competitor offerings, with the ability to apply this knowledge practically
• Project management – a proven track record in driving time bound initiatives to a successful conclusion
• Strategic thinking – always has in mind the “big picture” and can formulate strategies to be successful in the near and long terms
• Independent – a self-starter, able to get tasks done

Experience Needed

• Handling Diverse and Large Communities: Familiarity with handling a broad range of user interests and moderating content to ensure community guidelines are followed, while encouraging a positive and inclusive environment.
• Data-Driven Community Insights: The person has to have skills in using data analytics to understand community engagement patterns, identify areas for improvement, and develop strategies to improve user experience and participation.
• User Engagement and Retention: They would be skilled in devising and implementing strategies to boost user engagement and retention, such as coordinating community events, crafting compelling content, and incentivizing active participation through various initiatives and rewards.r to being prompted to do so with other team members and customers

Benefits

• Enjoy working from anywhere for 4 weeks as part of our benefits.
• Vacation Leaves and Sick Leaves are made available on Day 1
• Free HMO for three (3) qualified dependents upon hire