We are now looking for a Community Manager to join the RELEX Community team.
You’ll join a Community team of two people, who will help you succeed in your new role. Together with the team you will be maintaining and growing our online community of 2000+ members to ensure our customers find help and stay updated on our software product offering and best practices. You will help the team achieve this goal by supporting the team in the daily community operations and taking forward selected development initiatives.
The current team members are located in Helsinki, and as we work tightly together, you should be able to work during the European office hours. We hope that you would be able to start in the new role in early 2025, but the start date is open for negotiation to ensure a smooth transition from your current role.
What you’ll be doing:
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Moderating our customer community discussions and resolving user questions related to RELEX software in cooperation with subject matter experts
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Participating in content reviews and content planning & writing tasks
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Taking ownership of selected Community sections, collaboration concepts and development initiatives
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Gathering insights from the community and internal stakeholders to ensure the Community stays relevant for the Community users
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Daily community platform admin tasks including content maintenance, user registration monitoring and communications with the platform provider
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Internal communications and collaboration with COps and Product teams
What you’ll bring to the table:
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Knowledge of RELEX products, customers and our organization
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Ability to take ownership and work independently but also highly collaborative mindset and networking skills
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Creativity and courage to come up with new ideas to develop the community together with the team
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Good project management and organizational skills
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Excellent communication skills in English and customer service attitude
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Ability to take forward initiatives where also technical-oriented discussions are needed
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Experience in collaborating and working cross-functionally with product SMEs, Customer Operations and Marketing
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Background in RELEX Customer Operations, Product or similar role with touchpoints to our customers and products (preferably RELEX Plan)
What we consider as an advantage:
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Web coding skills (CSS, HTML)
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Experience in Community management
You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 11th of November. If you have questions, our Head of Community Ilona Vainio is happy to answer them.
