Community Manager

Go To Market

Our GTM team is passionate about healthcare and wants to leave a positive impact in the ecosystem. We are the tip of the spear that leads the organization externally. We care deeply about our customers and want to resolve their challenges with our solutions.  If this excites you, let's chat about how you can help us tell our special story.

About the Role

We are looking for a Community Manager who will be responsible for building and nurturing a vibrant user community for Innovaccer. This role involves developing and executing engagement strategies, managing both online and offline events, creating and overseeing content, and acting as a bridge between the community and internal teams. The Community Manager will drive user engagement, collect and analyze feedback, and ensure the community aligns with Innovaccer’s goals of enhancing user learning, product improvement, and brand differentiation. Effective communication, organizational skills, and collaboration with cross-functional teams are essential. 


A Day in the Life

• Community Engagement: 

1. Develop and implement strategies to grow and engage the user community. 
2. Foster a welcoming and supportive environment for community members. 
3. Organize and manage online forums, AMAs, and live discussion sessions. 
4. Plan and coordinate offline community events for networking and learning. 

• Content Creation and Management: 

1. Collaborate with product managers, product marketing, and clinical transformation teams to produce relevant content. 
2. Manage a content calendar, including blogs, FAQs, and public-facing roadmaps. 
3. Generate ideas and oversee the publication of community-focused content. 

• Stakeholder Coordination: 

1. Align with internal stakeholders to ensure community activities are in sync with company objectives. 
2. Act as a liaison between community members and Innovaccer’s product team. 
3. Collect feedback from community members and relay it to relevant teams for product improvements.

• Metrics and Reporting: 

1. Track and report on community engagement metrics. 
2. Analyze user feedback and engagement data to improve community strategies. 
3. Prepare regular reports on community activities and their impact

What You Need

• Bachelor's degree in Marketing, Communications, or a related field. 
• 2+ years of experience building or growing online communities. 
• Enthusiastic and proactive approach to community building. 
• Excellent communication and interpersonal skills. 
• Strong organizational and multitasking abilities. 
• Experience with online community platforms like Discourse. 
• Proficiency in using tools like Zoom for online events. 
• Ability to work collaboratively with cross-functional teams and manage content creation and publication. 
• Familiarity with analytics tools to track and report on engagement metrics. 
• A strong understanding of the healthcare industry is a plus.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices 

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.