Community Manager, Higher Education

About the Team

The Community team at OpenAI is dedicated to building relationships with early adopters—individuals who are pioneering and shaping compelling use cases for our technologies. We showcase these early adopters’ use cases and insights for their broader communities to learn from. We focus on four distinct cohorts: visual creatives (film, animation, illustration), writers, educators, and internet creators. 

About the Role

As our first Community Manager for Higher Education, you will focus on architecting how OpenAI builds relationships with and empowers educators—to start, professors, associate professors, and other academic professionals—who are early adopters of AI tools in their classrooms. Your mission is to find the important members of this community, learn from their AI applications, and help amplify their stories and use cases so millions more educators can learn from them. 

OpenAI is a very special company. We’re governed by a nonprofit, and people come to work here because they think developing and deploying AI safely is the most important work to be done in our lifetime. Community Managers are a part of a team that is focused on building relationships with creatives and educators whose work will be transformed by this technology, and doing all that we can to empower them.

The purpose of community building is different here. We’re not focused on followers or ROI. Conversations about our technology are dictated by the first people, often individuals, to share use cases and impressions. We’re focused on finding the people who are developing pioneering applications of AI and then showcasing their insights to the larger community.
We’re looking for someone who can build sincere and trusting relationships with these special educators, while also realizing a variety of well-executed projects (stories, events, test groups) in service of them.

This role is based in New York, NY or San Francisco, CA. We offer relocation assistance to new employees.

In this role, you will:

• Own and manage building a community of early and important adopters in higher education. This will include understanding that community, finding exceptional community members, doing outreach with them, and highlighting their insights for using our products. 

• Draft blog posts, social posts, and more about members of this cohort. On occasion, collaborate with our internal video and events team to produce ambitious moments.

• Translate complicated technological advances to different audiences with a variety of technical backgrounds, ranging from someone who has just discovered ChatGPT to audiences of Computer Science professors who are experts.

• Develop and manage an early access community—a special set of early adopters in education who we trust to try our technologies first and shape applications for others.      

• Collaborate cross-functionally to drive, build and maintain systems that allow OpenAI teams to learn from this community’s use cases and insights.  

You might thrive in this role if you:

• Have experience in scaled community building, preferably in a scrappy startup environment. 

• Enjoy hunting for interesting outliers online. Have the ability to quickly build warm, trusting relationships with new people over email, zoom, and beyond.

• Have exceptional verbal and written communication skills. Can turn your educator use cases into clear and engaging stories.

• Are confident creating briefs for seasoned creative partners, such as video and events specialists, and helping them realize work that honors members of a community.  

• Are curious about new developments in AI and how they are transforming education.

• Thrive in a collaborative environment and enjoy working across teams and departments with colleagues from different backgrounds and areas of expertise.

• Are comfortable working in a fast-paced environment and can adapt to changing priorities and technologies. You are resourceful and can find creative solutions to challenges.

• Believe in the importance of transparency and authenticity in communication.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.