Community Manager (E-FWD)

About E-FWD:

Energy Voice, a DC Thomson brand, has been the leading news service for the UK energy sector for over 20 years. In recent years, we have expanded into events, podcasts, and digital media, driving rapid revenue growth.

Launched in November 2023, E-FWD is Energy Voice's membership platform, providing forward-thinking energy leaders with the insights and connections to drive progress. The thriving membership already includes key figures from the UK energy sector.

Members gain access to exclusive events with energy, political, and financial leaders, fostering collaboration and action. Benefits also include market insights, learning opportunities in DEI, communications, and digitalisation, along with access to a member directory and networking.

After a strong start, we are scaling up with a goal to become the most influential brand in energy media and events.

About the Role:

E-FWD is seeking an experienced Community Manager to grow and engage our UK energy leaders’ community. You will foster collaboration, knowledge sharing, and valuable connections. You’ll work across membership, commercial, marketing, and product teams to ensure a quality experience for our members.

This role is hybrid, with travel required for events and meetings. You’ll be based in Edinburgh, Aberdeen, Glasgow, Dundee, or London, and will need to spend at least one day per week in the office.

Duties and Responsibilities:

Community building and communication: 

• Build relationships with members, including face-to-face contact, to understand their needs 

• Support communications with members to drive engagement with online platforms, events and member benefits 

• Serve as the main contact for member queries and feedback 

• Manage delivery of our facilitated member networking service 

Events and content:

• Plan and deliver high-quality small-scale in person and virtual events, and support our events team on delivery of major brand events 

• Attend major brand events to engage with members and gather feedback 

• Share member insights with leadership to shape content strategy 

• Promote knowledge-sharing through content distribution 

Customer success and engagement analysis: 

• Collaborate with subscriptions, sales and marketing teams on customer success strategies and analysis 

• Help identify, set and manage member objectives through the membership lifecycle in tandem with the sales team 

• Work with sales to identify commercial opportunities and risks 

Requirements

The Ideal Candidate:

• Has proven community management, customer success, or account management experience working with senior executives 

• Has excellent networking and communication skills 

• Is inquisitive, with a passion for understanding people’s motivations 

• Has strong organisational and project management abilities 

• Has familiarity with B2B events, online platforms, and social media 

• Has knowledge of the energy industry and sustainability (desirable) 

We offer you:

• Competitive salary, pension, and benefits
• Central role in a fast-growing brand with career development potential 

• Backing of a leading UK media organisation 

• Fun, dynamic working environment 

• Flexible working from Edinburgh, Aberdeen, Glasgow, Dundee, or London 

To apply for this role, please follow our online application process and submit a CV and cover letter.

Benefits

This is a full-time, permanent position, working 35 hours per week from our Edinburgh/Aberdeen/Glasgow/Dundee/London Office.  We offer a generous package including 34 days holiday, Health Cash Plan, Onsite Staff Gym, excellent Pension Scheme, a competitive salary, and many more staff discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics. 

If you have any issues with your application, please email [email protected]

Closing date for applications is 25th November 2024.

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.