Community Manager

Responsibilities:

• Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.
• Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.
• Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).
• Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
• Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.
• Innovate in how we can turn customers into superfans.
• Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback. 
• Ideate and innovate new ways to seed content out to new audiences

Requirements:

• Worked in a community management, marketing, customer service or social media role for at least 4 years.
• Experience with social media platforms and knowledge of their differences and nuances.
• Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.
• The ability to develop creative, engaging and original social-first community content.
• Experience of working in a fast-paced environment and able to juggle multiple projects at once

Nice to have:

• Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.
• Industry experience: Experience within fintech/trading industry is preferred but not essential

In return, you will receive:

• Full annual performance assessment
• Medical Insurance Coverage
• Provident Fund
• Hybrid type of work with flexible working hours
• Modern and outstanding equipment
• Employee referral program
• The opportunity to work with one of the smartest teams on the market.