Community Experience Team Lead

The role:

At TravelPerk, we are cultivating an organizational culture and employee experience centered around genuine connection and a sense of belonging. Why? Because in order to do great work, we believe that it’s crucial that our people feel connected to our mission and to each other, ultimately leading to an environment where people feel empowered to share, unlocking different perspectives that create innovative solutions to complex problems.

As Community Experience Team Lead, you will be responsible for creating and maintaining the artifacts of TravelPerk’s culture. From our bi-weekly All Hands where we come together to learn about the impact our work is having, to our onboarding experience where we excite and equip new joiners with the tools they need to succeed, to our office spaces where we foster an environment of connection and collaboration in real life. You will work alongside the global Community Experience Team and relevant stakeholders across the business to ensure that the touchpoints related to the overall employee experience help us attract, retain and engage great talent.

What does the role entail?

• Maintaining and scaling TravelPerk’s culture and mission:
• Manage the operations to uphold our regular cadence of culture-based events.
• Review our processes as we scale to ensure our efforts continue to add value.
• Co-create our Community approach so that we build with the community not for the community, ensuring that they are empowered to shape their own experiences.

• Leading the Community Experience, Barcelona Team
  • Hire, lead and develop the members of the Community Experience Team. 
  • Be responsible for driving team engagement and a high standard of delivery in line with KPIs and expectations.
  • Work across the variety of initiatives related to Community Experience, from engagement initiatives, to onboarding, to employee ambassador programmes.
  • Partner with the Get Together Team to support the execution of company events.
  • Work alongside the Barcelona Workplace Team to maximize the value of the in-office experience.
  • Support the Internal Communications team with launches and messages related to community news.

• Upholding our In Real Life strategy
  • Bring our community together for valuable moments of in-person learning, building connection and fostering collaboration.

• Maintaining a  pulse on the global employee experience
  • Given the wide scope of Community, you will need to build trusted relationships with employees across the company to understand and enhance the employee experience in the HQ and across our global hubs.

• Representing the company
  • Showcase our culture externally by supporting employee branding initiatives that highlight the culture of TravelPerk to attract great talent to join us.
    
    

What will you do?

More practically, you will do whatever it takes to achieve those objectives. These are some of the practical actions that we foresee being part of your ownership:

• Achieve SMART goals related to keeping and scaling TravelPerk’s culture to a high standard of delivery.
• Support company-wide events and experiences to ensure all members are heard and our events are built with the community.
• Drive participation in initiatives that capture employee sentiment to ensure we understand the levels of engagement of our people. 
• Drive company volunteering program objectives.
• Lead Belonging community initiatives and champion our Belonging Philosophy.
• Coordinate with our Hub Ambassadors to ensure TravelPerk’s culture and mission is an equal experience balanced with locational relevancy. 
• Support the Internal Communications team to drive communication and engagement programs forward.
• Support the creation of content to promote and explain TravelPerk’s culture internally and externally: podcasts,blog articles, EOW presentations, participation in conferences, etc. 
• Oversee the onboarding and cultural induction programs to bring new joiners on the journey of TravelPerk with the necessary context to succeed.

What we’re looking for

This role will be perfect for you if you’re someone who matches the following:

• You are based in (or willing to relocate to) Barcelona.
• You have first experience in managing a team.
• Demonstrate a passion for championing organizational culture.
• People person. You’re great at building relationships and understanding people’s motivations and behaviors. You enjoy learning from people and are often recognised as a great listener.
• Strong organizational & planning skills.
• Highly driven self-starter.
• Ability to deal with ambiguity.
• Excellent communication skills to share the story of TravelPerk in a compelling way.
• Framework thinker. You can solve problems using structures, allowing you to move quickly and autonomously when needed.
• You speak clearly and effectively. You understand how to articulate your ideas in visual (slides) and verbally to a wide variety of stakeholders.
• You take extreme ownership and are highly reliable in your delivery and communication.

These are important skills:

• Great people manager: You care personally about your team, and you also are radically candid to help them improve their performance.
• Team player: We need top class collaborators.
• Humble: You’re ok with the spotlight, but you don’t crave it. You know what you don’t know and you’re willing to learn.
• Extreme Ownership + Getting things done attitude: Proactive approach and able to work under pressure. Look for problems to solve before they become problems. But when they become problems, stay cool and solve them quickly.
• Extremely hands-on: you don't mind solving small problems or big problems. From high-level planning to detailed execution.

Project Management skills

• Define, plan and oversee projects so that they are delivered in the best way to have the best impact.
• Constantly update the relevant people.
• Get your hands dirty and build.
• Coordinate and inform other stakeholders in the company, managing expectations.
• Lead and rally people to Community initiatives.
  
  
• Stakeholder management: People come to you because you make their lives easier and solve problems for them. However, you are able to say no when necessary, even if it means not pleasing everyone.
• You feel comfortable constantly being challenged, learning fast, making things happen, and moving from one project to the next one.

On top of those things...

• Have fun doing what you do!
• Continuous improvement is part of your DNA. The bar is high but you always aim to set it higher. You keep ahead of news and updates to keep yourself informed and the company to the highest standards. 
• You seek feedback early and often and are open to constructive and direct criticism.
• You must possess a genuine hunger to navigate your role in a fast-changing, hyper-growth environment.
• Ready to roll-up your sleeves and work hard.
• You must have legal authorization to work in Spain.

Our Benefits

• 💰 A competitive compensation package, including equity in TravelPerk;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on your location;
• 🥳 Unforgettable TravelPerk events;
• 💙 A mental health support tool for your wellbeing;
• 📒 Exponential growth & personal development opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
• 📚 IRL English or Spanish Lessons are held in the Barcelona office;
• 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work. 

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.