Community Experience Manager - San Francisco

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role: COMMUNITY MANAGER (San Francisco, CA)

Industrious is continuing to build a range of products and services that solve the needs of large commercial office buildings. One such product is to provide programming, manage amenities and  increase occupier engagement and productivity for the office tenants. This is a critical part of our longer-term competitive strategy and an important proof point that we can execute a new product for a new kind of customer.

Industrious is hiring a Community Manager to manage high-impact customer experience initiatives for thousands of tenants. You will be responsible for planning, marketing and executing engaging events for your building community. You will curate, write content and distribute all building-wide communications ensuring that messaging is impactful and targeted to the right people at the right time. You will ensure amenity spaces provide value, are energized and easy to use. You will act as a model for all building staff - modeling an elevated service offering and culture. Success will mean providing a happier, more productive, and more connected workplace for thousands of customers.

You love to work with your hands and see the physical results. You are excited to shape the future of how and why people go to work.  

You will work with a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs.

Responsibilities include but are not limited to:

• Programming, Tenant Engagement, and Communications
  • Planning: Concept, develop and execute dynamic programming plans focused on strategic values that build community and engagement. Manage all aspects of events including budgeting, vendor management, onsite execution and reporting. 
  • Communications: Manage robust content calendar & marketing of events and programming. Create and distribute all building wide communications including newsletters, digital signage, posters and e-blasts.
  • App Management: Own the management of the tenant experience mobile application, including:
    • Content creation and copywriting for news feeds, blogs etc.
    • Maintaining audience profiles and user groups
    • Marketing the event calendar
    • Distributing timely building notices
    • Negotiating local perks and partnerships
  • Become an invaluable resource to tenant/employee workplace experience teams, HR or office managers in a way that encourages building/employee engagement but also allows them the opportunity to amplify their own culture
  • Data and Analytics: Assist in the diligent aggregation of tenant experience metrics and customer satisfaction surveys.
  • CRM: Help teammates maintain and continuously update tenant databases and customer preference information.
  • Manage the ordering, restocking, receiving and inventory of amenity and event supplies in a timely manner, avoiding outages, while managing COGs efficiently.   

• Amenity Management:
  • Assist Senior Building Experience Manager with the management of amenity spaces and any other 3rd party amenity vendors, including:
    • Assisting In managing daily Access memberships and sales
    • Ensuring amenity spaces are clean and maintained

• Service Culture:
  • Build strong bonds with tenants ensuring their experiences are personalized and their days are productive. 
  • Confidently, empathetically and professionally communicate and resolve issues.
  • Greet and assist all in a friendly & welcoming manner according to the arrival standards and daily interaction steps of service.
  • Assist in delivering occupier surprise and delight programs and other hospitality standards.

Requirements:

• 4-6 years of work experience in hospitality, event management, customer service, or business operations
• Self-starter who has the ability to work independently but can also collaborate with a team as effectively 
• Exceptional organizational and multitasking skills
• Ability to connect well with people; warm and approachable
• Passion for delighting customers through value-add events and programming
• Enjoys continuous change and improvement
• Adept at creating processes and is well organized
• High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done  
• Experience in gDrive file management
• Experience in gSheets/Excel
• Experience in Triple Seat a plus

Compensation:

The annual base compensation range for this role is between $75,000 and $85,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to 10% in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.  Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.