In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
The Community Engagement Strategist is crucial in cultivating long-term merchant relationships and fostering meaningful engagement within our community. As the strategic owner of Recharge’s merchant community, you will develop new programs, processes, and opportunities for partnerships with key merchants, industry influencers, and thought leaders, as well as enable merchant-to-merchant and merchant-to-Recharge communication.
The ideal candidate thrives on building connections, leveraging data-driven insights, and contributing thought leadership to propel community growth and engagement. If you have a proven track record of building external communities and are fanatical about customer experience—this role is right up your alley.
What You’ll Do
Recharge Community Strategy and Management
Own the development and execution of Recharge’s digital community, fostering a lively merchant ecosystem.
Develop and maintain a program with high-impact ecommerce influencers to drive organic opportunities for Recharge promotion.
Ecommerce Events and Thought Leadership
Attend and represent Recharge at merchant-facing events, fostering networking and learning opportunities within the community.
Identify speaking opportunities for merchants, both internally and externally, and oversee merchant speaker preparation.
Contribute thought leadership content, such as blog posts or podcasts, to educate and engage the merchant community.
Feedback Loop and Market Insights:
Develop and maintain a merchant feedback loop, including conducting surveys and collaborating with internal teams to drive continuous improvement and innovation.
Conduct ecommerce market research and analysis to identify emerging trends, market opportunities, and competitive threats, sharing insights to inform strategic decisions.
Data-Driven Optimization:
Leverage analytics to measure the effectiveness of community engagement initiatives.
Provide regular reports on key performance indicators (KPIs) and recommend adjustments for continuous improvement.
What You'll Bring:
3 years of demonstrated experience owning end-to-end community engagement, strategic partnership development, or related fields.
Proven experience building out at least one community program from the ground up, demonstrating the ability to conceptualize and execute initiatives that foster community engagement and growth.
Strong interpersonal skills with a knack for building and nurturing customer relationships.
Excellent communication and presentation skills, with experience crafting thought leadership content.
Passion for ecommerce, technology, and fostering community growth is a must. Ecommerce experience is a big plus.
Willingness to travel to events to forge new—and nurture existing—merchant relationships.
Detail-oriented with the ability to build out new cross-functional processes, and strong organizational and project management skills.
Proven ability to leverage data and insights to drive decisions and optimize strategies.
Ability to thrive in a fast-paced, collaborative environment, balancing multiple priorities effectively.
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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