About Kueski
At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.
We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.
Purpose:
The Commercial Strategy Specialist will play a critical role in identifying, analyzing, and implementing process improvements to enhance the overall experience of our merchants using KueskiPay InStore. This role involves working directly with merchants to understand their needs, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions that drive customer satisfaction and operational efficiency.
Key Responsibilities
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Merchant Engagement: Regularly visit merchant locations to build and maintain strong relationships, understand their pain points, and gather feedback on current processes.
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Process Analysis: Conduct thorough analysis of existing merchant-related processes, identifying inefficiencies, bottlenecks, and areas for improvement.
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Solution Development: Collaborate with internal teams (e.g., Product, Marketing, Customer Support) to develop and implement process improvements that enhance the merchant experience.
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Training and Support: Provide training and support to merchants on new processes and tools, ensuring smooth transitions and high adoption rates.
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Performance Monitoring: Track the performance of implemented solutions, using key metrics and merchant feedback to measure success and identify further improvement opportunities.
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Reporting: Prepare and present detailed reports on process improvement initiatives, outcomes, and merchant satisfaction levels to senior management.
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Market Research: Stay updated on industry trends, competitor activities, and best practices in merchant experience and process improvement.
Position Requirements (Experience & Competencies)
- Bachelor’s degree in Business, Economics, or a related field.
- Proven experience in field sales, process improvement, or a related role within the retail industry.
- Strong analytical skills with the ability to analyze complex processes and data to identify areas for improvement.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Proficiency in using Tableau, CRM software (Salesforce) and other sales tools.
- Self-motivated, results-oriented, and able to work independently with minimal supervision.
- Ability to travel extensively to visit merchant locations.
You’ll love working at Kueski because:
- We have a mission-driven culture focused on customer value, teamwork, humility, and integrityEveryone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition are embedded in our company processes, systems, and practices
- We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits
- Everyone is an owner and eligible for competitive stock options with a company poised for success.
- We're committed to building an inclusive and diverse team and we know this leads to incredible work
Kueski: Where talent excellence improves Mexican lives#KueskiTalent
At Kueski we embrace diversity in all forms, systematically promote equity, and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment, we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed, please let the Talent Acquisition team know.
