Reporting to the Commercial Operations Director, the Commercial Operations Specialist is responsible for data clean up, analysis, and reporting; aiding process improvements for the sales team, managing the sales inbox, and helping build processes for the commercial organization. The Commercial Operations Specialist plans and implements projects that support the sales organization.
What You'll Be Doing:
- Develop strong rapport with the Sales team to support the same sales team sell more efficiently and effectively
- Organize and manage CRM (Salesforce.com) to ensure data quality, accuracy, and cleanliness
- Create and maintain reports and dashboards based on the needs of the sales organization
- Analyze and report on sales observations and findings, including developing strategic recommendations for commercial leadership
- Leverage insights gained from sales team members to provide feedback and direction to product management, and product marketing
- Maintain, enhance, and provide training for sales automation systems (e.g., Salesforce, Clari, SPIFF, Seismic, Ironclad), product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses
- Define strategic opportunities that can drive business in the long and short term
- Aid in administration and support of all key sales tools
- Investigate, respond, and resolve field sales data inquiries and ensure resolution is implemented in all systems and reports.
- Help define and disseminate new commercial team processes, tools, and programs
Preferred Qualifications
- Excel in a fast-paced and dynamic landscape
- Minimum 3-5 years related experience in a Sales Operations capacity
- Knowledge of Biotech and Pharmaceutical Landscape a plus
- Strong attention to detail
- Technical and functional experience in Salesforce administration
- Solid analytical skills
- Effective project management skills and the ability to work cross-functionally to drive project results
- Infectious “get it done” attitude
- Ability to travel up to 25%
EDUCATION:
Bachelor’s degree (B.A./B.S) from a four-year college or university preferred in Biology or Business similar field.
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
