Company Overview
RTS Insurance Solutions Inc. provides innovative commercial insurance solutions, offering customized coverage and payment solutions to businesses across the country. Our mission is to provide exceptional client service and build long-lasting relationships with businesses through effective risk management strategies.
Shamrock is headquartered in Overland Park, Kansas and has nine regional offices - Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Shamrock has been recognized among the “Best Places to Work” in both Kansas City and Chicago and was most recently recognized as one of America’s “Most Loves Workplaces” by Newsweek.
Responsibilities
Shamrock Trading Corporation and RTS Insurance Solutions Inc. are seeking a detail-oriented and customer-focused Commercial Insurance Account Manager to join our dynamic team. This role is ideal for an experienced professional with a strong background in managing accounts, providing exceptional service to clients and maintaining relationships with carriers. The Commercial Insurance Account Manager will be responsible for managing and servicing a portfolio of commercial insurance accounts, assisting in the placement of coverage, upselling our other business units and ensuring overall client satisfaction. Responsibilities include but are not limited to:
- Develop and maintain strong relationships with clients, understanding their unique business needs and ensuring their satisfaction with our services
- Oversee the daily management of commercial insurance accounts, including renewals, policy changes, endorsements, and claims reporting
- Work with brokers, underwriters, and insurance carriers to place and secure appropriate coverage for clients, ensuring policies are in compliance with client needs
- Advise clients on risk management strategies and insurance coverages to mitigate potential risks
- Proactively manage the retention of accounts and identify opportunities for cross-selling and up-selling additional services and coverages to meet client needs
- Prepare and maintain accurate records of client interactions, coverage details, and policy documentation
- Assist clients with claims procedures, providing guidance and ensuring timely follow-up for resolution
- Work closely with internal teams and external partners, including sales, operations and underwriting, to ensure seamless service delivery and optimal client outcomes
Qualifications
- Must possess or be willing to obtain a valid state insurance producer license
- Proven track record in account management/customer service, business development, and client retention, preferably in the commercial insurance space
- Exceptional analytical skills with the ability to evaluate submissions and determine optimal solutions in alignment with market conditions and underwriting guidelines
- Excellent communication and interpersonal skills to build client relationships and collaborate with team members
- Highly organized with strong attention to detail and the ability to manage multiple accounts simultaneously
- Goal-driven with the ability to work independently while also being a collaborative team player
Benefits
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
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