We’re looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative and driven environment that values openness, optimism, and ownership.
In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This position will be based in our Dublin office. We're looking for someone to join us immediately.
What You’ll Do:
Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices.
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians
Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader
Develop a mastery of Procore’s products, professional services, and industry best practices
Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
What we’re looking for:
A passion for construction and technology
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting
Construction industry expertise preferred
Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data
Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
A positive energy source in a fast-paced, diverse, forward-looking environment.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes, and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, civil status, family status, sexual orientation, religion, age, disability, race, traveller community, or any other classification protected by law.
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