Commercial Contract Manager

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in our London office 2-3 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Commercial Contract Manager

You will coordinate plans, activities, and resources to ensure CityFibre meets its obligations in key commercial contracts with major ISPs, Public Sector organisations, and Mobile Network Operators. You will mitigate risks, deliver an exceptional experience to strategic customers, and identify new value opportunities to support the wider Commercial team.

You’ll receive a competitive salary, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Communicate the terms and obligations of assigned commercial contracts
• Track, manage, and execute contract obligations using effective project/change management
• Drive additional value beyond minimum obligations, manage governance processes and ensure effective change control
• Resolve key issues and conflicts through appropriate governance processes
• Maintain strong customer relationships by delivering a high-quality experience

What you’ll bring to the role

You will have a strong background in commercial and consumer finance, coupled with expertise in proposition and pricing. Experience in crafting and implementing effective contract and pricing strategies is essential, along with a solid understanding of broader commercial and pricing strategies to drive value and ensure alignment with organisational goals. You’ll also have:

• Strong experience in leadership roles focused on contract management, commercial management or programme management roles
• A high level of attention to detail
• Exceptional discipline and time management skills
• Excellent verbal and written communication skills

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.


What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!