*This is a Boston based opportunity with a 4 day in office expectation
Who We Are:
Wayfair’s Commercial organization delivers on Wayfair’s promise to help everyone anywhere create their feeling of home through building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience. This team builds strong relationships with suppliers to provide true partnership in helping customers create a space that reflects who they are and what they need. They attract, grow, and retain Wayfair’s customer base through innovative marketing strategies. This team curates and refines product collections to enhance and optimize the shopping journey. The Commercial team also offers outstanding support to meet customers where they are through home services, financing options, and direct sales interactions. As an Associate, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the end-to-end supplier and customer experience.
What You’ll Do:
What You’ll Need:
Basic Qualifications:
Preferred Qualifications:
As a Commercial Strategy Associate, you’ll join our teams that are driving Wayfair’s best-in-class online customer experience. You’ll be responsible for owning and maintaining Wayfair’s vast e-commerce catalog, executing strategy for product categories and managing supplier relationships, and continually improving the customer’s on-site shopping experience.
Possible Team Placements Include:
B2B
Wayfair Professional (aka Wayfair B2B) is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Wayfair Professional is the ‘gated’ experience of Wayfair dedicated to all business customers. We organize our customer base and corresponding offering (site and sales) into 7 industry verticals, prioritizing our Interior Design, Commercial Office and Contractor experiences. We are on a journey to being a $5B+ business by 2025 (+30% YoY growth), with over a $300B opportunity to cover across North America and Europe over the subsequent 10 years.
Catalog Merchandising
The Global Merchandising organization is responsible for building and maintaining Wayfair’s e-commerce catalog of over 24 million+ products. The organization consists of multiple teams who each play a crucial role in defining and executing on best-in-class merchandising. The Global Operations Platform teams guide the management of our enormous product catalog and provide suppliers with tools to continually expand our product assortment. The Merch teams drive product discovery, consideration and purchase on all of our stores and marketing channels by ensuring customers have complete, accurate and relevant product information, and removing friction for suppliers to provide it. The Data Integrations & Analytics teams leverage Big Data to optimize internal merchandising processes. Together, these teams deliver on key merchandising goals.
Category Management
The Category Management team drives strategy for Wayfair’s largest product categories through tight internal and external partnership. We serve as ambassadors of the product categories we manage. We are at the forefront as Wayfair redefines the supplier experience as a platform, giving suppliers more data, more transparency, and more control while retaining the high-touch elements that make working with Wayfair exceptional. Internally, we leverage a diverse set of cross-functional partners to execute our strategic vision. In a role on the Category Management team, you will be expected to define overarching goals and strategy within your category, problem-solve, articulate and execute against tactical plans, and manage key business metrics. Members of the team must be able to expertly negotiate internally and externally, while also being effective project managers.
Marketing
Our Marketing team drives growth for Wayfair on every major advertising platform. We aren’t your standard marketers: we own the strategy, analytics, and operations for our portfolio of cutting-edge digital and offline marketing channels. We utilize big data to acquire high-potential customers and engage them to come back again and again. We drive profitable top line revenue by investing marketing dollars where they will provide the greatest return for the business and leverage our understanding of the customer to inform the overall business strategy. We frequently collaborate with Creative, Marketing Technology, Data Science, Category Management, Merchandising, and other internal and external partners.
North America/Europe Retail Tech Analytics
The North America/Europe Retail Tech Analytics Team empowers stakeholders across the Global Supplier Organization, including teams to grow their businesses through data-driven analytics, scalable tools, and streamlined processes.
Perigold
Perigold is Wayfair’s newest brand, targeting the luxury home market. We are focused on providing an unparalleled assortment of luxury home goods through an elevated online shopping experience for our customers. We do this by connecting the best brands with our luxury customers while working on product curation, brand marketing and storytelling, building a best-in-class site experience, and providing best-in-class service and delivery. We serve as ambassadors for the categories we manage by identifying and solving unique customer and supplier challenges. Internally we partner with various teams including Profit Management, Merchandising, Partner Operations, Marketing, Brand and Curated Merchandising and Promotions to bring the Perigold vision to life.
Physical Retail
The Physical Retail team aspires to be the first and favorite destination for anything home. We are building a retail platform that supports our expansion into physical retail across Wayfair and our family of brands (AllModern, Joss & Main, Birch Lane, Perigold). We want to inspire our customers to find their “just right” solutions—providing support and empowerment in an experience they can make their own.
Supplier Advertising & Merch Services
The Supplier Advertising team sells and advocates the use of our advertising suite of products to our supplier base. We help suppliers stand out on site and amplify their exposure off site. The team is focused on driving the maximum performance for every dollar a supplier spends with us and drives significant high margin revenue to Wayfair’s bottom line.
Supplier Inventory Management
On the Supplier Inventory Management team, we partner with thousands of suppliers to maximize customers’ experience. This means driving speed and availability through supplier inventory and positioning strategies, leveraging both Wayfair’s fulfillment services (CastleGate) as well as suppliers’ existing supply chains. On this team, you'll have a "COO" mindset, and be responsible for individual supplier and category inventory strategy, including integrating with Wayfair's e-comm and physical retail.
Benefits & Perks:
Wayfair's In-Office Policy:
All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on Monday, Tuesday, Wednesday, and Thursday, and work remotely Friday.
For state-specific application information, please review the following applicant notices.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
