At Keboola, we’ve built a team culture based on learning, innovation, and most importantly trust. As we’ve grown we continue to embrace the startup vibe and foster a fast-paced and challenging environment. What is unique about our company is that everyone has a voice and is welcomed to use it. We’re global but well connected and agile. Keboola has offices and team members spanning across Europe, United States, Canada, and beyond.
The Commercial Account Executive plays a critical role in driving exceptional account management, customer satisfaction, retention, and growth. This position involves proactively managing client relationships, understanding their business needs, and ensuring they derive maximum value from our products and services. The ideal candidate is a proactive and strategic thinker with excellent communication skills and a strong customer-centric approach.
The Commercial Account Executive course of the day-to-day business will contain following:
- Regular cadences of reaching out to customer base
- Quarterly business review with predefined structure
- Gaining information about client plans & goals, understand customer pains
- Track all open support tickets
- Review customer consumption & usage and provide pro-active support
- Share new Keboola features
- Invite customers to participate in internal & external sessions or events
- Own your customer stories with the latest updates
- Provide your customers Health Check to optimize and speed up Keboola utilization
- Cooperating with partners on new business
- Acquiring new customers
Key Responsibilities
- Build and maintain strong, long-lasting relationships with existing and future SMB clients in EMEA region by understanding their business objectives and ensuring our solutions meet their needs.
- Serve as the primary point of contact for a portfolio of clients, addressing inquiries, resolving issues, and providing ongoing support.
- Develop and implement customer success plans to drive product adoption and achieve retention targets.
- Identify and pursue opportunities to expand account revenue through upselling and cross-selling additional products and services that align with client needs.
- Collaborate with sales and marketing teams to develop tailored proposals and presentations that demonstrate value to clients.
- Prepare regular reports and forecasts for internal stakeholders, providing insights and recommendations based on data analysis.
- Work closely with internal teams, including sales, product development, and support, to ensure client feedback is integrated into product enhancements and service improvements. This will be communicated in a monthly newsletter.
Qualifications and Requirements
- 2-4 years of experience in customer success, account management, sales, or related roles within the tech or SaaS industry.
- Proven track record of managing client relationships and achieving high customer satisfaction and retention rates.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficient in business English and Czech.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM systems (e.g., Salesforce) and other customer success tools.
- Ability to manage multiple clients and projects simultaneously with strong organizational skills.
- Strategic thinker with a customer-centric mindset and a passion for delivering value.
- Proactive and self-motivated with the ability to work independently and as part of a team.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Detail-oriented with a commitment to excellence and continuous improvement.
A little bit more about the opportunity
- Autonomy within your position. We are focused on outcomes, not micromanaging everything that you do. We love free company movement.
- Work with great brands both locally and worldwide. Ask us who we were working with!
- Work with new industry-leading data technologies.
- The opportunity to create the job you want that fits in with the life you want. We know there is life outside of work, and think fulfilment is achieved when all areas of your life fit together.
- We believe the best people are a bit weird and have an inner engine that drives them.
- We strive to push people for career development.
You can look forward to the following benefits
- Competitive compensation.
- Generous paid vacation time. And we mean generous.
- Cool new offices in the heart of Holesovice in Prague.
- We are a company born in the cloud means we are relatively location independent. Want to take an extra-long trip while working on the beach (or forest, or desert?), go ahead - make sure to send us a postcard.
- No set office hours and flexibility (aside from when you are placed on-call to support customers).
Keboola’s Core Values
- Care, love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team
Come One, Come All
Keboola provides equal employment opportunities to all employees, consultants, and applicants for employment. We do not discriminate on any basis. Here’s the thing: we don’t care what color you are, who you pray to, what gender you identify with, if you have tattoos or your hair is blue. We hire based on skill and culture fit. It really is that simple.
More About Keboola
Every day Keboola connects data, systems, and people to do their best work all in one place. Keboola is a hybrid, multi-cloud data platform that reduces your day-to-day complexity with data by streamlining and automating your data processes and systems, creating a scalable data structure that works best for you, and aligns business and IT in a secure environment so they can do meaningful work together. Hundreds of innovative companies use Keboola to unlock their data-driven power. The company has offices in Chicago, Vancouver, London, and Prague. For more information, connect with us on LinkedIn, Twitter, Facebook or visit
keboola.com.
